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Author
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Topic: Problems at new cinema
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John Walsh
Film God
Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999
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posted 12-26-1999 02:45 PM
I wouldn't worry about problems at a newly opened theater too much- at least not right away. I've been lucky (or unlucky!) enough to be involved in 8 new or newly cut-up theaters, and there's always a big panic starting about 3 weekes before and continuing to opening day. We've destroyed prints, allowed concrete dust to scratch up reflectors, aligned projectors to the screen while the trailers (for a paying audience) are running, had new exhuast fans failing and bulbs exploding, no sound in some channels, etc, etc. I wish someone filmed us the time when 6 people put a Xetron platter (in boxes) together and ran a show- in 15 min!As things get fixed and people get used to how to operate the new place, it will run better. Hopefully, the owners will keep working on the place and finish up the loose ends, which sometimes happens and sometimes doesn't. It's really just, "one problem at a time." At each projector, hang a peice of paper and a pencil and write down what's not working so operators know what to watch for when threading and starting. People can add comments or cross them off as needed. But remember, push as hard as you can. No theater get the kind of attention like a new theater. And as the weeks go by, everyone starts to forget things. Your company may only have a few weeks to complain to the GC about doors that won't close, cracked walls, leaky roofs. Usually (but not always), the people who install the projection equipment are better, because they will have to come back and service it someday. Make sure your complants are known to whoever is in charge of projection, and sooner the better. Your company only has a limited time to make any claims. And don't be surprised if (unknown to you) the owners make a deal with the installers to pay less money and not come back and fix small problems. Generally speaking, how do the owners run their company and other theaters? That's how this new place will run also.
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