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Author Topic: I'm Scared Help Me
Dustin Mitchell
Phenomenal Film Handler

Posts: 1865
From: Mondovi, WI, USA
Registered: Mar 2000


 - posted 08-15-2000 10:15 PM      Profile for Dustin Mitchell   Email Dustin Mitchell   Send New Private Message       Edit/Delete Post 
I just found out today we no longer have a service company. Apparently MTS wouldn't give Carmike the 2 million credit line they wanted. So, as of right now, I am our theatre's unofficial tech. Any problem I must handle by myself, because their won't be anyone to make a service call.

I was also informed that Carmike hasn't been able to buy essential projector parts, including bulbs, because no one will give them credit (gee, I wonder why?). We have a couple bulbs that need changing, one that has 5300 hours on it, and one that has 8,000!!!! hours on it.

And most disturbingly, the film companies have started to pull our prints and send them to the competition. This week it was only Perfect Storm, but I have a feeling this is only the beginning.

WHAT AM I SUPPOSED TO DO?

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 08-15-2000 10:38 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Been there, done that, but with an independent, not a chain.

In some ways, doing your own tech work can be fun and educational, if the management at your theatre doesn't mind if you come in and spend hours tinkering with stuff. Fortunately, the place where I worked had management that was so utterly clueless that they couldn't replace fuses or change lenses without assistance (much less put tickets in the Automaticket machine), so they weren't about to refuse free labor.

The frustrating part here is that you probably don't have stuff like test films, oscilloscopes, RTAs, and the like sitting around in your booth. In that case, it's probably best to not try to adjust stuff (especially soundhead alignment!) that seems to be in OK shape. I wouldn't even try to do an A-chain without the proper test films unless everything was so screwed up that it couldn't possibly be made any worse.

8000 hours on a xenon lamp? Ouch! Post the part number in the "for sale/wanted" section; maybe someone here who works in a theatre with a "change out the lamps at the warranty period" policy could send you one from the "old bulbs" pile.

Trust me, it's amazing how much booth stuff you can get cheaply if you ask nicely or offer to trade some old stuff that you don't need anymore.

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Dustin Mitchell
Phenomenal Film Handler

Posts: 1865
From: Mondovi, WI, USA
Registered: Mar 2000


 - posted 08-15-2000 10:44 PM      Profile for Dustin Mitchell   Email Dustin Mitchell   Send New Private Message       Edit/Delete Post 
Yes, 8,000 hourse. The projector was installed in October of 1997 and the lamp has not been changed since.

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Mike Spaeth
Phenomenal Film Handler

Posts: 1129
From: Marietta, GA
Registered: Jul 2000


 - posted 08-15-2000 10:47 PM      Profile for Mike Spaeth   Author's Homepage   Email Mike Spaeth   Send New Private Message       Edit/Delete Post 
Dustin - I have sympathy for you right now.
(But on the other hand, I'm leaping for joy.) My theater is down in attendance this year, so this Carmike fiasco will only help me. Would you like me to keep you posted on what I find out? I find out quite a bit because my 8-screen splits product w/ 2 4-screen Carmikes, so my booking dept is "on the prowl" so to speak, looking for ways to grab product. I hear that you guys owe Dreamworks over $7 million in unpaid film rental, btw. You might want to consider jumping the ship before it completely sinks. Once the distributors start pulling product, it's all over. The company can't make up for lost revenue if they don't have any product to bring the customers in. But that's just my two cents worth. I'm sitting here w/ my fingers crossed, hoping that my company (Cinemark) will stay afloat long enough that a couple others collapse and we are finally able to breathe again. It seems to me like all the major companies are playing the game of who can stay alive the longest, but once 2 majors fail, the others will pick up those customers and will survive - that's my prediction, but I'm rambling now, so I'm going to end this post

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 08-16-2000 02:12 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Dustin, take Scott's advice and post the lamphouse make and model (bulb type if you know it) here on the forum. I'll bet someone has some xenons that are about to go into the trash they will send you.

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Mike Spaeth
Phenomenal Film Handler

Posts: 1129
From: Marietta, GA
Registered: Jul 2000


 - posted 08-16-2000 02:34 AM      Profile for Mike Spaeth   Author's Homepage   Email Mike Spaeth   Send New Private Message       Edit/Delete Post 
I'll send some - I just got in a shipment of new bulbs, and I've got 4 that need changing now. They're Christie vertical mount 2500 watt bulbs (CXL-2500) for a CFS-Ren lamphouse. If by chance you can use em, let me know - we change out bulbs at warranty+25% - so they're at 2250 hours, better than 8000...

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Oscar Neundorfer
Master Film Handler

Posts: 275
From: Senoia, GA
Registered: May 2000


 - posted 08-16-2000 06:00 AM      Profile for Oscar Neundorfer   Author's Homepage   Email Oscar Neundorfer   Send New Private Message       Edit/Delete Post 
Hey Dustin,

I don't know if you have any SMART equipment in your theater or not, but if you do, let me know if I can help with any problems. You can always call me at 1-800-457-6278 or e-mail at oscar@smartdev.com.

Call even if it is not about SMART equipment, and I will try to help you out if I can. I am sure most everyone else here will also jump in if they can help you.

Best regrads,

------------------
Oscar Neundorfer
Chief Engineer
SMART Devices, Inc.

oscar@smartdev.com

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Dustin Mitchell
Phenomenal Film Handler

Posts: 1865
From: Mondovi, WI, USA
Registered: Mar 2000


 - posted 08-16-2000 08:52 AM      Profile for Dustin Mitchell   Email Dustin Mitchell   Send New Private Message       Edit/Delete Post 
Hey Oscar, thanks a lot, I really appreciate it. To clarify things, we are off service with MTS EXCEPT for emergencies. Now what counts as an emergency I don't know, but I assume it is only when the film will no longer run. Anyhow, I still have contacts there who are willing to talk me through problems on the phone (good guys). Nonethless it is usefull to have all of you helping me out.

About the only real problem right now is a malfunctioning failsafe. I'll post the details later today, but as of right now the only way I can get the whole show to run through without shutting down multiple times is to use masking tape.

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Wade Dupree
Film Handler

Posts: 6
From: Birminham, Alabama, USA
Registered: Aug 2000


 - posted 08-16-2000 09:41 AM      Profile for Wade Dupree   Email Wade Dupree   Send New Private Message       Edit/Delete Post 
Dustin, I know the feeling. I work for Carmike too, we also opened In oct. 97...and YES we still have the Original Bulbs in about 4 or 5 of our 16..one of them is pushing **10,000** hours, geez!

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John Pytlak
Film God

Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000


 - posted 08-16-2000 10:30 AM      Profile for John Pytlak   Author's Homepage   Email John Pytlak   Send New Private Message       Edit/Delete Post 
Pushing xenon lamps 5,000 to 10,000 hours !

Is there a lesson to be learned here, that a policy of cutting corners on maintenance may go hand in hand with other poor management decisions?

Most xenon lamp manufacturers warn that the risk of lamp explosion increases dramatically as you push lamp life well beyond the warranteed hours. I hope you were at least provided all the necessary safety equipment and training for properly handling xenon lamps!

What was your measured screen luminance using these very old (and likely blackend) lamps?

------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Eastman Kodak Company
Research Labs, Building 69, Room 7419
Rochester, New York, 14650-1922 USA
Tel: 716-477-5325 Fax: 716-722-7243
E-Mail: john.pytlak@kodak.com


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Mark Gulbrandsen
Resident Trollmaster

Posts: 16657
From: Music City
Registered: Jun 99


 - posted 08-16-2000 11:02 AM      Profile for Mark Gulbrandsen   Email Mark Gulbrandsen   Send New Private Message       Edit/Delete Post 
No problem Dustin,
Feel free to e-mail or call me about any dilemma you may have. I used to install and service lots of theaters in Wisconsin a few years back and know ost of your equipment very well. I have never charged anyone for over the phone help. You can reach me at the numbers below.
Mark
801-485-5012
mark@getgts.com

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Dustin Mitchell
Phenomenal Film Handler

Posts: 1865
From: Mondovi, WI, USA
Registered: Mar 2000


 - posted 08-16-2000 11:51 AM      Profile for Dustin Mitchell   Email Dustin Mitchell   Send New Private Message       Edit/Delete Post 
John, the only safety equipment we have is face shields. I do not know how to change out lamps. There are two people here who do, one, who will be going off to school soon, is pretty good at it. The other, my manager, can but says he isn't very good at focusing them.

I think I have the failsafe problem fixed, without masking tape even .

Oh, the tools I have-
Screwdrivers
Alan wrenches
A few sockets
Very old, underpowered drill we use for winding up trailers. There's one bit laying around here somewhere for it.
3 MUT's
Splicers
1 Rewind Bench

That's it. No test equipment/film, nothing. Previously anything that I would've needed that kind of stuff for was MTS's responsibility.

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Gordon McLeod
Film God

Posts: 9532
From: Toronto Ontario Canada
Registered: Jun 99


 - posted 08-16-2000 11:52 AM      Profile for Gordon McLeod   Email Gordon McLeod   Send New Private Message       Edit/Delete Post 
Phone help has always been free with us as well within reason
I would sujest getting your manager and yourself to make up a list of priorities of things that need doing and then budget accordingly

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Dave Cutler
Master Film Handler

Posts: 277
From: Centennial, CO
Registered: Jun 2000


 - posted 08-16-2000 11:55 AM      Profile for Dave Cutler   Email Dave Cutler   Send New Private Message       Edit/Delete Post 
Sounds like the S@#t has really hit the fan for Carmike. Life is going to get interesting for any Carmike projectionist that has now been put in charge of minor (and perhaps some major) maintenance if they don't already have the knowledge.

I hope all works out, and if I can be of any help (which is unlikely since I don't know your systems) I will gladly do so.

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Ari Nordström
Master Film Handler

Posts: 283
From: Göteborg, Sweden
Registered: Jan 2000


 - posted 08-16-2000 12:34 PM      Profile for Ari Nordström   Email Ari Nordström   Send New Private Message       Edit/Delete Post 
Dustin and John,

A projectionist friend at the local multiplex says that they've used a 1000 Watt Xenon bulb well over 10 000 hours. Considering its age, the bulb wasn't particularly blackened, according to my friend.

Now, since I change the bulbs at my theatre every 1000 hours or so, I told hiom that he was nuts. Of course, my Xenon blubs are 4000 Watt each so I have to change them a bit more often, but I wouldn't even let them go past 1250 hours.

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