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Author Topic: Speakeasy.net Review
Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 04-14-2001 09:48 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
It is good that non-film related products are finally being reviewed. Surely we can't all think about movie theaters every minute of every day. Nice to have a break.

However I do wish to share my experiences with Qwest ADSL. A quote from the review:

quote:
"Unfortunately, getting a DSL installed is much like a descent into hell."
Not true. While I'm sure this may be the case for many DSL providers, with me it was very simple. I made one phone call in which I ordered the DSL, they sent me the modem (router) in the mail which couldn't have been easier to set up, and then they activated the DSL line. No new lines were added and no technicians came out to the house for any reason regarding the setup.

There was a problem with my phone line, though. The previous owners had added a high frequency filter to the copper line coming into the house for some unknown reason. The DSL data operates on the high frequencies of the line, so that prohibited the DSL from working. I called Qwest and they sent some guy out in less than an hour, and he removed the device from the line. No charge. Also, I only had to deal with one company (Qwest). If you have to deal with 3 different companies to get functional DSL I would just suggest using Sprints new satellite thingy which includes ISP and all that for $49 a month (plus above T1 speeds for downloading!) I have seen it and download speeds were typically 1650k per second from good servers. Upload speed was only 650k, about a 3rd of T1 speed.

Oh, and something else from the review:

quote:
"ADSL is significantly less useful than SDSL because the upstream traffic is substantially slower than the downstream traffic, due to technological and bureaucratic limitations."
I'm not sure if this is entirely true. Qwest is ADSL. If you want to pay, you can increase the upload speed to faster than what your download speed is. If you top out both up and down speeds, I think the down speed will probably be faster, though. On my Qwest DSL, download speeds max out at around 1.5 megabits per second, and I think uploads go around 1 megabit per second. No T1, but still pretty damn fast. I think Qwest offers 256k speeds. I'll have to check into that. That's 2 megabits per second.

My DSL has gone down twice, but never while I was using it. On both instances I have walked into the room and noticed that the green "LNK" light on the router was off. It is supposed to be on 24/7. Did I call Qwest? Nope. I just unplugged the router for 7 seconds and plugged it back in. The router rebooted itself and established a LNK connection right away. I have had no costumer service issues or other problems at all with Qwest.

But now I am a little more interested in that Sprint dish thingy.


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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 04-14-2001 09:57 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Checked with Qwest. If I want to pay more, my ADSL line will max out at 1 Mbps send / 7 Mbps receive (simultaneous transmission).

Pretty damn good for ADSL!

But upspeed IS definitely slower.
Of course you can get a plan where up and down speeds are identical, if that's what one wants.


Now I'm wondering if this topic will be moved to another forum. Most review comments are posted in this forum, so I decided "Why the hell not?!"


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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 04-14-2001 10:35 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
You lucky bastard! I am extremely jealous of anyone who has been able to get DSL (of any type) installed in fewer than six weeks.

Some ADSL configurations can run over existing voice lines. When it works, this is fine; when it doesn't, it results in lots of finger-pointing between the ILEC and CLEC about what broke and who is responsible for fixing it.

In your case, it sounds like "load coils" had to be removed from your line. These things improve the quality of voice calls, yet make a line totally useless for DSL (which requires "dry" copper).

The dish thing isn't necessarily a bad idea for certain applications, but it isn't really comparable to land-line connections. The major problem with IP connectivity provided via satellite is that the latency (response time) is generally in the 500ms range, which is quite horrible, and which tends to make any sort of interactive application (telnet, ssh, most games, etc.) feel even slower than it would over a standard dialup PPP line. For large downloads it would be fine. For running a DNS server, it would be totally worthless.

As for the ADSL vs. SDSL thing -- they are two totally different technologies. ADSL was developed in the late 1980s for providing TV programming over telephone lines; this is obviously heavily bandwidth-intensive, but in one direction only. When the phone companies found that they couldn't really compete with the cable-TV companies, they later adapted the technology for data networks. In any case, the ADSL technology itself limits upstream speeds to somewhat less than downstream, though the exact degree to which this is so is configurable. 256Kbps != 2Mbps, however...

There are a couple of advantages to SDSL: first, it is ordinarily sold with a service guarantee, which would be very important to any business. Second, it is a more reliable technology (it uses the same encoding scheme as T1 lines), and tends to offer lower latency than higher-speed ADSL connections. Obviously, the individual user will have to determine his own priorities.

Personally, I have some philosophical "issues" with asymmetric connectivity of any form. In case anyone cares, I've attempted to explain why I feel this way. In retrospect, that rant comes off as looking a bit reactionary and somewhat muddled, but the major points are still significant. Someone else wrote a pretty decent article that addresses similar points as well, and probably in a better way than I was able to do.


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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 04-14-2001 10:49 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Dammit! You are right, of course. 256kb != 2 Megabits. Everytime I see memory expressed in "k" I automatically think KILOBYTES!

But still, Qwest gave me the data in megabits, so my second post is definitely true.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 04-14-2001 10:57 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Yes Scott you are right...Joe is a lucky bastard! I also had DSL service from the fabulous numnuts known simply as Qwest and quite honestly if I had've reviewed it I would have given it a solid D-. It took about a month to get it installed, then there was problems with the modem. Of course, Qwest will NOT overnight you a modem (as I later found out when mine died) and will NOT allow you to run and pick it up (as the warehouse was only 10 minutes away from where I was at), but INSISTS that it be shipped UPS ground. Even at that, I was to allot them 2 weeks for packaging, processing and final delivery. What a load of BS! Just for fun I enquired about a partial refund for the month's service and the answer was "absolutely not". The whole Qwest and UPS thing reminds me all to well of the TES and Airborne thing. Qwest sucks really, really bad!!!

Oh, and did I mention the billing issues? No, I do believe I have forgotten about that. For the first EIGHT MONTHS I had the service they billed me for TWO DSL LINES. Of course they didn't even bill me for the proper service rate either. They had originally signed me up for some $100/month service, when the $30/month service was all that I was needing and most importantly, all that I was actually transmitting and receiving at! Every month I had to call up and raise the dead to get the charges pulled. The 9th month they finally got it right, but the 10th month they were back to overbilling again...this time with THREE DSL LINES! Yes, Qwest sucks, and they suck really bad.

Joe you lucky bastard!

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 04-14-2001 11:11 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Brad, I still think that Qwest sounds like a walk in the park compared to my experiences with DSL.

I initially signed up with Flashcom (ugh) before Speakeasy was available in my area. I had no end of problems with the installation.

Back in December, I wrote this long thing about the horror that was my DSL installation. Some of it is a tad bit outdated, but it exemplifies the idea of "DSL installation gone wrong."

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 04-15-2001 01:17 AM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Perhaps Qwest feels that they can rip off people who live in Highlands Ranch. You are considered white trash if you pull in less than 2 mill a year! Lakewood (where I am) you are considered rich as hell if you can make change for a twenty.

But honestly though, it sounds like if there is a problem (with Qwest) during your initial hookup, the problem will haunt you forever, no matter what. I signed up after Brad did. And I know Qwest has changed a few things. What they have changed I can't exactly put my finger on, but another friend of mine has had DSL for a few years and he had a few problems that Brad also had. They once sent out a technician to put a floppy disc into his computer and tried to charge him for that. But the half-assedness can go both ways. Qwest sent him, on a two different occasions, a new modem and never asked for the old one back. The technician with the floppy disc also left behind a modem. He now has three or four functioning modems. He also had Qwest increase his upload speed, which they did. This was looooong ago. To this day, they have never billed him or increased his monthly rate for that speed increase. What goes around comes around (hopefully).

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John Walsh
Film God

Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999


 - posted 04-15-2001 09:50 AM      Profile for John Walsh   Email John Walsh   Send New Private Message       Edit/Delete Post 
Scott;

I didn't think your "Asymmetric connectivity rant" was really ranting, but I do think it's a bit early to worry about. Taken to an extreme, yes, but I don't think it a big problem....yet.

I totally agree about ISP not allowing even low-usage servers and only allowing dynamic IP's. If ISP's are OK with more download bandwidth, then what's the big deal with preventing a person from having a server showing their pictures at Grandma's house last Christmas?

(Not quite related, but) Years ago, a company I worked for installed some electronic telephone switching equipment in France to replace a step-by-step mechincal system. Even though the electronic system had features like 3-way calling, call waiting, etc. it could not be used. The reason was: unless the same service was provided to everyone equally, it could not be used at all, and there were still some users with mechincal systems. I guess those French phone guys didn't want their heads chopped off....

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 04-15-2001 04:19 PM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
John -- I hope that you're right about this. I'm just concerned that not many other people seem to be addressing this issue right now, and that it may be too late to do anything about it by the time when people realize that this is a problem.

I can definitely forsee a day in the next 10 years or so when you can get a "consumer-grade" asymmetric connection with super-fast download speed and heavily capped upload speed for maybe $30/month, while a connection with reasonable upload speed might cost $500-1000 per month. The fact that much of the "last mile" infrastructure (cable and DSL) is being bought up by companies that consider themselves to be in the "content provider" business (AOL/TW, ATT, etc.) is worrisome, as the last thing that they would want is competition on the "content" side. We'll see, I guess.

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William T. Parr
Jedi Master Film Handler

Posts: 823
From: Cedar Park, TX
Registered: Nov 2000


 - posted 04-15-2001 04:55 PM      Profile for William T. Parr   Email William T. Parr   Send New Private Message       Edit/Delete Post 
OK Lets Examine Joe's situation vs Brad 's here. They both use Qwest for DSL. Joe obviously has had better service than Brad has. I wonder if this could be directly proporsional to where Joe lives vs Brad. See Qwest Communications is owned by Phillip Anschultz, yes the same one buying up all the theatres and former owner of the Denver and Rio Grande Western Railroad, who happens to live in Denver where Joe is. Seeing as he lives in Denver, I would suspect that Qwest runs a tighter ship there then they do anywhere else. Just food for thought.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 04-15-2001 05:21 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
William, I am comparing my experiences with Qwest DSL from my stay in Denver. Thankfully Qwest does not exist in Texas.

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 04-15-2001 06:14 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
I doubt that Phil runs a tight ship anywhere. He's just interested in collecting the money.

Brad signed up for DSL when US West was converting to Qwest. May have been part of the problem.

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William T. Parr
Jedi Master Film Handler

Posts: 823
From: Cedar Park, TX
Registered: Nov 2000


 - posted 04-15-2001 06:19 PM      Profile for William T. Parr   Email William T. Parr   Send New Private Message       Edit/Delete Post 
Ah OK, I was under the impression you had the problem in Dallas. Hopefully Qwest will not buy there way into your market. As for me I have a cable modem through Time Warner that has not been a problem at all. I would have to agree with you Joe, I have yet to see anything Phillip has touched be run as a well oiled machine, Hence his Railroad that he could not operate for crap and had to sell to Union Pacific in the end for,as you stated, Money. An obsecene amount at that. Will be interesting to see what he does to the Theatre industry as a whole buying up all these larger operator debts and trying to make liquid assets out of them.


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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 04-15-2001 06:30 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Yup, I'm with Joe here. I think all Anschuitz (or whatever his name is) cares about is money. If he cared anything AT ALL about the movie industry, he would not be pushing to install 1000 digital video projectors which will obviously decrease presentation quality.

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Joe Schmidt
Expert Film Handler

Posts: 172
From: Billings, Montana, USA
Registered: Apr 2001


 - posted 04-16-2001 01:01 AM      Profile for Joe Schmidt   Email Joe Schmidt   Send New Private Message       Edit/Delete Post 
I thought all of 16mm had gone to Damaged-Fillum Heaven. What is the format mostly used for these days? [this not speaking of Super-16 negative stocks used in production.]

Around here in Moose Pasture, we refer to the telco as US-Wurst, not to be confused with knackwurst. Nothing became any better when they changed the name. I've had hi-speed cable modem internet out of at&t@home for some time now and mostly it's been very good. When started they offered me a deal I couldn't refuse.

It works quite well for everything I do, which most of you guys might find to be a frightful bore.

In the overall picture what's most remarkable about the Internet is that it all works as well as it does most of the time. ALL providers break down at one time or another, it's just a case of whose turn it is.

RELAX und vatchin' das Blinken Lites!


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