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Topic: Do people not care anymore?
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Randy Stankey
Film God
Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 12-31-2001 09:39 PM
Ken,You find the address of the corporate HQ of that company and tell the Pres. of the company (or whatever) the same strory you just told us! No self-respecting manager of ANY business should EVER, EVER say something like that to a customer! If my boss ever got a report like this about ME, he'd be on the phone, reaming my ass, in approximately 0.68 seconds! If I pleaded for my life and promised never to do it again he MIGHT let me keep my job! 
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Randy Stankey
Film God
Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 01-01-2002 01:03 PM
I feel your pain.It's a tough spot to be in. You try and TRY to teach people how to do things the right way but as soon as you head out the door, they all go right back to the way they were doing things. All you can do is keep on telling them until you're blue in the face. As much as it always seems that you are telling people what's wrong you need to make sure you tell people about the things that they are doing RIGHT. There's an old saying; "Criticize quietly and praise loudly." There's a lot of wisdom in that saying as long as you don't let yourself become like a cheerleader. Another thing you can try to do is explain to them (in as much detail as they can take) WHY you are pointing something out. For instance, in the case of a weaving picture, you can tell them that an unsteady picutre causes customers to get headaches. Say to them that it's the PROJECTIONIST'S responsibility to see to it that the customers don't get seasick watching a movie.
Yes, it's over dramatizing things a bit but it is substantially true. Unless you point things out to them in a way they can understand they aren't going to want to improve things. Finally, when you DO finally get people to improve make sure you document it to your superiors. Send an e-mail (or whatever) to your boss and "CC:" it to the theatre manager. The idea is to try to get them to understand that you are on THEIR side. Other than that the only thing you can do is keep on hammering on people until you pound it through their skulls. It's not a nice thing to have to do but sometimes you have to do dirty work like that.
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Brad Miller
Administrator
Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99
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posted 01-01-2002 05:40 PM
Just a little something to think about. What are the main causes of projectionist staff turnover? The three I hear repeatedly are:#1 Poor pay rate
#2 Horrible uniform (Cinemark's plastic suspenders and bow ties come specifically to mind)
#3 Abuse from techs or managers (aka: get blamed and yelled at any time the equipment breaks) Think about it. All of those problems could be eliminated, or at least the second two. No one will keep working a job if they are unhappy. Take care of your staff and your staff will be loyal, take care of you...and STAY! No more re-training staff over and over and no more sloppy presentations.
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Paul Harnden
Expert Film Handler
Posts: 107
From: Chandler, AZ, USA
Registered: Oct 2001
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posted 01-01-2002 10:56 PM
Man, that's nuts. If I was that projectionist and my ol' certifier came in with the same problem, and I gave her the same reply, I'd get my ass kicked-from my GM, BM, and most likely all the other operators.
But Randy is right, you have to keep reminding them and burn it into their brains. If that doesn't work, just let it keep up, invite your tech or DM in and have them check it out undercover. If nothing happens then, well then get the hell out of that company!
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Rick Long
Jedi Master Film Handler
Posts: 759
From: Toronto, Ontario, Canada
Registered: Nov 1999
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posted 01-01-2002 11:45 PM
Brad, I think, is right. Most of the kids hired today as "film-stuffers" are teen-agers. Blasting obscenities at them for faults that you, in your days as a projectionist or technician would have found unforgivable, does nothing more than demoralize them.It is better, I have found, rather than to lecture or take a "holier-than-thou" attitude, to instead, "suggest" an easier or better way to do a given task. They will respond with gratitude. "You know, that's not bad, but let me show you what I usta do with that" kinda thing. The end result, is less abandoned performances, less film damage, better performances, and after all, isn't that what we're all trying to achieve here?
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I'd say to that manager "why should'nt complain if there is a problem that can be easily resolved? I'm available to help the staff with the problem, customers has paid to see that movie."
The upper echelon should only be happy that someone gives a darn! especialy when someone works for the same company! Where's the team spirit??You can't be faulted for taking your employers business at heart, the problem seems to be with management localy.Latteral Rollers???, it's tough explaining to some booth attendees that there are no fast forward ,pause or eject swithches on the projectors.
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