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» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » Volume Levels, is level 7 too high? (Page 1)

 
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Author Topic: Volume Levels, is level 7 too high?
Tim Turner
Film Handler

Posts: 87
From: Chula Vista, CA, USA
Registered: Jan 2002


 - posted 01-29-2002 12:58 AM      Profile for Tim Turner   Email Tim Turner   Send New Private Message       Edit/Delete Post 
Alot of times, with certian movie directors or producers, like Tim Burton, Jerry Bruckhiemer, and John Woo, they'll send letters with the prints requesting that we set the volume levels to thier movies to 7.
At my theatre which uses Dolby Digital and DTS, level 7 is extremly loud. I remember with Final Fantasy and Harry Potter the sound was unbarable at 7 and had to be lowered to about 5. We always get complaints from the customers even if its at barley level 6.
I was just wondering if you all have had problems with following the sound level request in these letters?

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 01-29-2002 01:10 AM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
7 is often refered to as "reference level" or 85db of pink noise when the levels are set properly. This is the same level that sound mixers are supposed to mix their movies at. Are the sound processor levels in your auditorium are set properly? Even if they are, the EQ plays an important role as well. Some techs like to crank up the treble for some odd reason. Maybe it is because they can't hear well anymore or perhaps they like the artificial "crispness" it adds to the audio (kind of like "sharpening" a graphic image). If the treble and the higher frequencies are set too high then the audio can be unbearable even at lower volumes. But it's not JUST the treble. The entire EQ should be very smooth otherwise it will just sound harsh.

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Frank Aston
Film Handler

Posts: 54
From: Albrighton, Shropshire, UK
Registered: May 2000


 - posted 01-29-2002 01:18 AM      Profile for Frank Aston   Email Frank Aston   Send New Private Message       Edit/Delete Post 
Unfortunately, many theatres are guilty of playing films TOO LOUD.

Often it appears a level is checked on dialogue which is set to boom unrealistically around the cinema. Consequently action and effects become obscenely loud.

The long term efect of this can be quite damaging with customers seeking more sensible levels elsewhere.

Cheers,

Frank.

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Tim Turner
Film Handler

Posts: 87
From: Chula Vista, CA, USA
Registered: Jan 2002


 - posted 01-29-2002 01:24 AM      Profile for Tim Turner   Email Tim Turner   Send New Private Message       Edit/Delete Post 
Well noone has ever adjusted the sound proccesor levels before, at least not as long as I've been there.(3 years) And noone has ever taught me how. The sound is fine at 5½ and 6, but 7 is way too much.

Where would I learn to adjust levels and the EQ? I know noone at my theater knows.

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Paul Mayer
Oh get out of it Melvin, before it pulls you under!

Posts: 3836
From: Albuquerque, NM
Registered: Feb 2000


 - posted 01-29-2002 01:52 AM      Profile for Paul Mayer   Author's Homepage   Email Paul Mayer   Send New Private Message       Edit/Delete Post 
Dialog is supposed to be at 85dB with the master fader set at '7'. Effects are allowed to go above the dialog level. Funny, the THX guys just finished doing the new Palms (Brenden) multiplex here and they set all of the houses at '5' for the reference level. What's up with that?

Paul

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 01-29-2002 01:58 AM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
That's crazy. I know lots will argue with this, but if the sound is "too loud" at "7" and 85db per stage channel, then either the EQ was poorly done or the acoustics are bad...usually a poor EQ job though.

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Ray Derrick
Master Film Handler

Posts: 310
From: Sydney, Australia
Registered: Sep 2001


 - posted 01-29-2002 05:14 AM      Profile for Ray Derrick   Email Ray Derrick   Send New Private Message       Edit/Delete Post 
Fader level 7 was chosen by Dolby for their reference level because it provides the optimum balance between noise and available headroom in their processors. (At level 7 there is also 10dB in hand for soft soundtracks). Setting a Dolby processor's reference level with a fader setting of 5 will result in an increase in post-fader system noise of about 10dB. I find it hard to believe that THX have done this.

Many directors like their movies loud and many sound mixers (who get used to continuous loud listening) also like it loud, usually much louder than the average movie goer. Baz Luhrmann told the projectionists at the international premier of his film Romeo & Juliet that he wanted that fader left at 7 because he wanted "the audience's ears to bleed for the first 10 minutes" of the film. As some of you may recall the first 10 minutes (which is set in, from memory, a gas station) is full of lots of excessive high frequency stuff like chains, stirrups etc, so the audience's ears did indeed "bleed".

I once attended an SMPTE gathering at the Crystal Palace mixing theatre in Sydney where they played a reel of Mad Max 3 (which was mixed there). It was played at 85dB reference and many sections were excruciatingly loud. In a room full of audio professionals the mixing engineers had a hard time explaining how they expected cinema goers to tolerate that sort of SPL.

I don't know of too many cinemas that run their faders above about 6 in this country, good eq or otherwise.


------------------
Ray Derrick
President/Chief Engineer
Panalogic Corporation Sydney, Australia
Phone: 61 (0)2 9894 6655 Fax: 61 (0)2 9894 6935


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John Pytlak
Film God

Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000


 - posted 01-29-2002 07:09 AM      Profile for John Pytlak   Author's Homepage   Email John Pytlak   Send New Private Message       Edit/Delete Post 
Sound levels have been a frequent topic of discussion:
http://www.dolby.com/tech/toolouds.pdf
http://www.dolby.com/press/wb.pr.0101.AMPAS.html
http://www.dolby.com/press/meter.html
http://www.hps4000.com/pages/general/how_loud_is_loud.pdf
http://www.film-tech.com/manuals/HPSACHAINS.pdf

------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Research Labs, Building 69, Room 7525A
Rochester, New York, 14650-1922 USA
Tel: 716-477-5325 Cell: 716-781-4036 Fax: 716-722-7243
E-Mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion


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Oscar Neundorfer
Master Film Handler

Posts: 275
From: Senoia, GA
Registered: May 2000


 - posted 01-29-2002 07:36 AM      Profile for Oscar Neundorfer   Author's Homepage   Email Oscar Neundorfer   Send New Private Message       Edit/Delete Post 
Many movies are just mixed WAY too loud, or more precisely with too much dynamic range. I have heard an incredible number of complaints over the years that movies played at reference levels in properly set-up houses are just unbearable to the customers. Not to mention the possible problems of bleedthrough to the other houses.

I have recommended 2 different approaches over the years. 1: Set reference levels to around 79 dB spl instead of 85. Then with the fader at "reference", the levels are OK. 2: Just turn it down a bit. There is no magic about having the fader set at 7 or CAL or whatever. Use some common sense and above all, get out in the auditorium and actually listen to the sound.

While I certainly agree with Ray about an optimum setting on the processor for best signal to noise ratio, if the movie is very loud anyway, then noise is probably the least of the problems.

Joe mentioned the eq and the overall smoothness of the sound system. In mix rooms, I am reasonably certain that everything has been tuned to a gnat's eyelash, and the sound is extremely smooth. It is certainly much easier to listen without pain to loud SPL's in such a good environment. Unfortunately many theatres are probably not so well tuned, and even small peaks in critical frequency ranges where our ears are most sensitive can quickly become difficult to listen to.

Lastly, things like car crashes, metal smashing against metal, explosions, etc. don't sound so nice in real life either. So if the movie contains lots of this type of material, then it is probably best to lower the volume a bit.

Many theaters have used sound level limiting/compression devices precisely because of the problems associated with the loud feature soundtracks, and not just with the problem of loud trailers. We have one customer who puts them in every house with digital sound because the customers complain about sound levels. The problem would not be so bad if you could turn the volume down a bit and still be able to hear the low level material, especially dialog, but apparently the mixers must think that an 80 dB dynamic range is just fine and dandy. It may work in the mixing rooms, but it does not fly at all in most typical cinemas.

------------------
Oscar Neundorfer
Chief Engineer
SMART Devices, Inc.

oscar@smartdev.com

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David Stambaugh
Film God

Posts: 4021
From: Eugene, Oregon
Registered: Jan 2002


 - posted 01-29-2002 10:31 AM      Profile for David Stambaugh   Author's Homepage   Email David Stambaugh   Send New Private Message       Edit/Delete Post 
Speaking strictly from the perspective of a frequent moviegoer who is also very opinionated and who highly appreciates "sound done right".

Having the theater staff get the sound level "just right" for each movie can help make or break the experience for me sometimes. The question is, what is "just right". It can vary from movie to movie (obviously). A couple of the most memorable movies for me sound-wise were "Bridges of Madison County" and "In The Bedroom" (I'm soft in the head). These are both very *quiet* films. Lots of dialog, no efx to speak of. With a movie like these, to me the priority is simple: get the level set so normally-spoken dialog is easily intelligible. Get that right and everything else will probably fall into place. To have the volume cranked way up would have been distracting. Too low and the dialog is hard to understand, which is probably the worst sound-related fault a theater can inflict on the audience. These movies had passages that were very quiet and atmospheric, and sound level needed to be "natural" to enhance the experience.

Now on the other hand, I like most movies to be loud. What is the magic fader level or SPL? I have no idea. Maybe it can be different for every movie. I want explosions to rock the seats if possible. I want dialog to be LOUD, but short of ear-splitting. I want the music to fully envelop the theater. I want directional material to be very, uh, directional. A big, powerful cinema sound system is an awesome thing and I hate it when they don't get used to their full advantage. I don't want bleeding ears, but I do want LOUD and FULL.

When I saw Lord of the Rings on opening day at the local Regal, they had the sound level down a little lower than normal. I noticed it right away, and it bugged me for 3 hours. I don't know why they did that -- they normally run the volume very high there and their system can handle it extremely well. It was adequate, but not the full experience it should have been. Maybe they dropped it a notch because somebody complained, I don't know. But I found it detracted from the experience. If it was on 6, it needed to be on 6.5.

The only humble suggestion I can offer is to try and spend some time in the auditorium if you can and make adjustments by your gut instinct, not necessarily by what the dial says is the "calibrated" level.

------------------
- dave
Stay away from the meadow...


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Tom Sauter
Expert Film Handler

Posts: 163
From: Buffalo, NY, USA
Registered: Sep 2000


 - posted 01-29-2002 02:35 PM      Profile for Tom Sauter   Author's Homepage   Email Tom Sauter   Send New Private Message       Edit/Delete Post 
Has anyone experimented with any of the latest automatic volume controls in a cinema environment? While a compressor/limiter can sqash the dynamic range in order for it to be tolerable to audiences, it it a passive device with set thresholds and compression ratios. There are automatic mixers on the market that actively sample room audio and adjust themselves according to changes in program content and room acoustics. Has anyone tried this in their theatre?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 01-29-2002 02:59 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
UGH! Shame on you for even thinking that. The average cinema destroys what the sound mixer of the film intended it to sound like enough as it is.

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Frank Aston
Film Handler

Posts: 54
From: Albrighton, Shropshire, UK
Registered: May 2000


 - posted 01-29-2002 03:07 PM      Profile for Frank Aston   Email Frank Aston   Send New Private Message       Edit/Delete Post 
Brad,

Worries about excessive volume in the cinema are not "crazy" but a potentially damaging business (and health) risk which many experts, Dolby included, acknowledge.

It's no good banging on about EQ settings and recommended DB's because many theatres and combinations of sound systems vary.

As a number of people have suggested, it doesn't take rocket science to check the sound in the auditorea. Or, indeed, to solicit the opinion of audiences as they exit.

Too often the level is determined by the ego of the projectionist whose hearing has probably been permanently damaged, anyway, by years of excessive volume.

Incidently, as can be seen from the 'Roadshow Presentation' thread, I am someone who appreciates full bodied sound when appropiate.

Cheers,

Frank.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 01-29-2002 03:12 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Frank, you are misunderstanding me. I never said the volume should be played at 7 no matter what. I would say less than 1 in 100 theaters are actually calibrated well enough and have good enough acoustics to play films at 7. But for those that ARE, playing at 7 is a perfect volume. I can back that up by saying I have worked in a couple of theaters that had such perfectly tuned systems and I am not aware of ever receiving ONE single complaint. Yes, the EQ really DOES make that much of a difference. (Most people tend to over-EQ in my opinion.) You have to hear a well tuned auditorium first to see what I mean though. Unfortunately, no matter how smooth that EQ is, some auditoriums will never play comfortably at 7 due to acoustics, design or less-than-ideal choice of speakers.

I must disagree with your comment "Too often the level is determined by the ego of the projectionist whose hearing has probably been permanently damaged, anyway, by years of excessive volume." It has been my experience that people at 60+ years old simply should not be doing any serious sound work. It is a medically proven fact that no matter how well a person takes care of his hearing that by the time someone hits that age, the hearing is so far gone that the person is literally unable to hear problems. Case in point, a tech thinks the sound is "perfect" in a certain auditorium, when all of the customers are yelling at the management because the dialogue is unintelligible. When the center HF diaphragm is removed, there is a hole in it the size of a silver dollar! See my point? Just because someone is young does not mean that person's hearing is impaired. However as people near retirement, you can fight science all you want, but the hearing dwindles. (Sorry if that sounds mean-spirited, but it is medically true.)

I also disagree with the comment above that the dialogue should be "loud". I feel the fader should be set to make the dialogue "comfortable". That being the dialogue should not appear to be loud, but you should not find yourself leaning toward the screen to hear it better either. If the system is properly designed and tuned, that fader WILL end up at 7 to achieve that level of dialogue. Everything else will fall perfectly into place. (And no I do not mean to simply calibrate the setting of 7 to 79db. Personally I feel that's cheating to compensate for some other problem. However I do agree the noise level will be lowered at 7 over 5 which is always a welcome improvement.)

One last thing before I finish, lousy mixes such as is almost always found on a Bruckheimer film do not apply here. I end up usually running those a full point below my normal because they are so compressed and harsh sounding in an attempt to give the perception of "loud" that it can simply "hurt" to listen to at any substantial volume. It is poor mixing like this where most of the customer complaints will be found.


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Frank Aston
Film Handler

Posts: 54
From: Albrighton, Shropshire, UK
Registered: May 2000


 - posted 01-29-2002 03:19 PM      Profile for Frank Aston   Email Frank Aston   Send New Private Message       Edit/Delete Post 
Well. We got 30 of 'em here at Star City, Birmingham, UK.

Seriously though Brad, nice to hear from you and keep up the good work which provides a valuable resource for projectionists world wide.

But don't play your movies TOO LOUD.

Kind regards,

Frank.

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