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Topic: Help, My film handler's suck.
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John Pytlak
Film God
Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000
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posted 02-19-2002 07:27 AM
One suggestion would be to develop a "cirriculum" for your projectionists --- provide educational material (e.g., Film-Tech "Tips" articles, Kodak "Cinema Notes", SMPTE Projection Manual) and then TEST them on their knowledge. Likewise, visit the projection room during a normal shift and observe their operating procedures, gently pointing out errors. If they are not corrected, take further action (less desireable shifts, no raise, dismissal). Keep track of major problems (shows lost, prints damaged, customer-reported problems with misframes, bad focus, wrong lens, etc.) and PLOT and POST them. Likewise, PLOT and POST good reports, and reward them.------------------
John P. Pytlak, Senior Technical Specialist
Worldwide Technical Services, Entertainment Imaging
Research Labs, Building 69, Room 7525A
Rochester, New York, 14650-1922 USA
Tel: 585-477-5325 Cell: 716-781-4036 Fax: 585-722-7243
E-Mail: john.pytlak@kodak.com
Web site: http://www.kodak.com/go/motion
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Frank Angel
Film God
Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999
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posted 02-19-2002 08:22 AM
When employees are not doing their jobs well, the easy out is to blame the employee. I never blame the employee. If the job performance is consistently poor, then you have to blame the manager. Either one of two things is happening -- he is hasn't trained, or hasn't motivate or hasn't been firm enough with that employee. And if he has done all those things and the employee still is performing below par, then it is STILL The manager's fault because he hasn't fired that employee. Either way, you have to lay it at the manager's feet. If, after all the good management points that John has enumerated are implemented, these guys STILL ruin shows and show no signs of an attitude correction, then it's time to document their lack of attention to the job and have them replaced. Sometimes you have to cut your losses and accept the fact that they are just not right for the job. Did they sign up for work as "film handlers" or were they hired as concessionaires or ushers? If so, what makes management think that they automatically qualify or have any desire to work at a job that is totally unrelated to the job they applied for when they first walked into the theatre? Maybe they enjoyed their stint as ticket-taker or whatever. Now they are told they have to do a job that is more stressful, requires more skill and perhaps not at all to their liking....all things management probably hasn't considered. Maybe this problem is severe enough that you can use it to open management's eyes to the fact that not everyone has the talent or the desire to work projection. Maybe this will make them understand that perhaps they should consider HIRING TRAINED PROJECTIONISTS to run projectors -- people with the aptitude and a desire to actually do that job.
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