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Topic: Trouble with CP-500

Bob Brown
Expert Film Handler

Posts: 146
From: Grand Rapids, MI
Registered: Apr 2002

posted 05-24-2002 02:49 PM

Hey guys, I am having major problems with one of our CP-500's. I am hoping some of you can give me some help with it.

The problem starts after boot up. I am getting the following message on the screen, "Some modules have failed, trying to reload". Also, I am unable to enable SR-D in the settings menu. After reading the error log, I find that errors are listed as: Cat 671 Slot J16 & J17 have failed, also, Cat. 675 in Slot J-20 have failed. So, I have been running in SR only. But here's the kicker, If I leave the front door open after boot up for about 2 min. the system resets and allows me to run in SRD. The error level is running about 2. to 3. which for us is great. But, if I close the front cover, within 5 mins it will give me the "modules failed message" and it switches back into SR. and sometimes it will go into Mono. If I try and engage the SR-D it gives me a error message of "NOT READY" I have checked and the two fans mounted in the front cover are running and moving air.

Anyone got any ideas? Are we having a over heating problem?

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Rick Long Jr
Expert Film Handler

Posts: 211
From: Toronto, Canada
Registered: Jul 2000

posted 05-24-2002 09:42 PM

Try swapping power supplies with a known good unit and see if the problem goes with the supply.

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Pete Naples
Phenomenal Film Handler

Posts: 1565
From: Dunfermline, Scotland
Registered: Feb 2001

posted 05-25-2002 04:04 AM

Check not just the fans, but the air slots in the door and back of the chassis, you'll be amazed at teh crap that comes out of there!
Remove each car and carefully dust it off too.
I've never seen one overheat, but then it's a good deal cooler here.

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Don Sneed
Master Film Handler

Posts: 451
From: Texas City, TX, USA
Registered: Aug 2001

posted 05-25-2002 07:46 AM

Bob, I had a problem like this in Japan a few months ago, mine was the SR-D stop working unless you kept the door open & the SR-D would work, the video card cat.# 670 was getting hot & shutting down, replacing with a new card solve the problem...if you have another CP-500, swap cards with another CP-500 one at a time until the bad card is found, also check (by touching) each card to see if one is heating up..if it does...bingo there is the problem....also listen to what the front panel error notice is telling you, sound like more than one card has failed....good luck !!

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Bob Brown
Expert Film Handler

Posts: 146
From: Grand Rapids, MI
Registered: Apr 2002

posted 05-28-2002 11:33 AM

Thanks Don for the information. The cards were swapped with another CP-500 and the Cat.670 card was bad. A new one will be ordered. Once again, thanks for the help.

Bob

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