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This topic comprises 2 pages: 1 2
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Author
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Topic: Strong International Bad on Part Delivery
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John Walsh
Film God
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Posts: 2490
From: Connecticut, USA, Earth, Milky Way
Registered: Oct 1999
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posted 12-05-2002 11:22 PM
Not trying to defend anyone specifically, but I really feel the theater equipment industry has been decimated in the last three years. Be glad some companies are still around at all, to supply parts and service. Think of what you would do if you had Kintek sound processors and CFS platters.
In this context, I don't think two weeks is very long. Of course, I acknowledge if your projector was down for that two weeks, it would not be acceptable... but that rarely happens. Almost always, someone can get something to keep the projector at least running.
Taking inventory is a major aggravation: Everything must be "frozen" in place for a while when the counting goes on, or stuff might be counted twice (or not at all.) IE: Whatever items were in the test or production depts must stay there until the count is done. This goes on the profit/lost sheet for the year and when a company is not doing too well (not saying Strong is in this position) you look for every tax break, and this is one way to reduce it.
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Mark Gulbrandsen
Resident Trollmaster
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Posts: 16657
From: Music City
Registered: Jun 99
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posted 12-06-2002 01:44 PM
Konrad, Having worked for two dealers now I have yet to have any major delivery problems with Strong on anything. Even when they do get busy and some things are backordered, these things were always taken care of in a timely manner. None of the back orders I have experienced with them has delayed me in opening a theatre on time, or getting a head rebuilt in my shop, and back in on time. Even when I was running my own Supply Co Strong parts availability was no big deal. I don't think two weeks is so bad, and had you checked with Strong directly they would have been glad to tell you when the other parts would become available.
Come to think of it they probably have not produced many 35/70 X-L's lately, so certain odd parts may be scarce. Your parts may indeed be a part that LaVezzi makes for Strong and in that case waits of 6 to 8 weeks are not unusual as certain things are sometmies done out of their shop....anodizing, or plating for instance.... Ording your parts from an authorized dealer would have gotten you better, and faster response, and you would have known sooner what was going on....like the same day you ordered them.
Blamming Strong was wrong when it was your middle man that was at fault.
Mark Gulbrandsen CLACO Equipment And Service Salt Lake City, UT
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Joe Beres
Jedi Master Film Handler
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Posts: 606
From: Minneapolis, MN, USA
Registered: Nov 2000
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posted 12-06-2002 03:26 PM
As Daryl said, perhaps you should have supplied all of the facts. One thing is obvious: You stated that Lavezzi said that the "Reason for the delay was [that Strong was] too busy with inventory." Pat Moore, "Vice President of Cinema Products for Strong Intl.", replied stating that Strong had not yet even begun their inventory. It sounds to me, based on the facts that you supplied, that Lavezzi is providing you with either false or skewed information. I agree with Mark that you should not be blaming Strong when it is more likely that your reseller is at fault. If anything, it sounds like you may not have all of facts yourself. I don't mean to sound rude, but why did you post your message, leaving out some of the facts, if you didn't want or expect people to reply? I think that an email pr phone call directly to Strong would have provided all the information you would require. As I have said, my dealings with Strong through a particular reseller have been great, but I can also say they were very receptive to my direct phone calls and questions. There is a reason that the company and their products have a good reputation. IMHO, Mark's comments were right on the money, and I think you'll find that his experience and knowledge make him and his comments invaluable to this forum.
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