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Author Topic: Xenon warranty Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 02-07-2003 02:46 PM                        Hi everyone! I wonder how Osram manage warranty of their lamps. For example: I have a 7000W in one of our projector. On the datasheet Osram says "500h average life". Does it means that Osram will pay for everything can happen within 500hours? If the lamp explodes at 450 hour destroying the mirror and the shutter will Osram pay for a new lamp and the damages? Or will Osram pay for part of the damages while "average life" time is approaching? Bye Antonio  |  IP: Logged Jason Black Phenomenal Film Handler Posts: 1723 From: Myrtle Beach, SC, USA Registered: Nov 2000 posted 02-07-2003 03:28 PM                        From my limited knowledge, teh manufacturer will not cover any damages incurred by a bulb that exploded within the warranty specs. I've been quite fortunate in that over a 15year periiod, I've only had 3 bulbs go back under warranty due to premature failure. None of them exploded, except one that was blown up inside the case upon reciept, and that only happened once.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 02-07-2003 03:52 PM                        Jason, I never experienced an exploded bulb. But I'm sure I've heard about exploded lamps where mirror and part of the projector has been damaged an Osram paid for the damage, once they verified that the failure of the lamp is a factory fault. Antonio  |  IP: Logged John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 02-07-2003 03:53 PM                        AFAIK, you need to read the actual warrantee, as coverage may vary with the lamp manufacturer and maybe even the country. There is no standard coverage.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 02-07-2003 04:50 PM                        Thanks John Antonio  |  IP: Logged Erik Stevens Film Handler Posts: 10 From: Melbourne, Victoria, Australia Registered: Nov 2002 posted 02-07-2003 04:50 PM                     I recently had a bulb prematurely die. It did not explode, but became very dull during one session. The bulb was an Osram 3kW. They are covered under warranty for 1500 hours. Mine lasted 1400 . The rep from Osram is comming out on Monday to take the bulb for inspection, and complete the paperwork. I believe that anything under its "Rated lamp life" is under warranty. I will find out exactly from the rep on Monday, and let you know. Ciao, Erik  |  IP: Logged Andrew Duggan Expert Film Handler Posts: 127 From: Albany, NY, USA Registered: Jun 2002 posted 02-07-2003 05:40 PM                        For all the headaches that we all experience, dealing with some of these companies, this has thankfully been one area where I've never had any problems. I've had 3 lamps die under warranty before (thankfully no explosions, only xenon leaks. Erik, was this your problem as well?), and have never experienced any problems with getting them replaced/refunded. Normally when you get a new bulb, on the warranty sheet, there should be a fairly definitive list of what the warranty does & does not cover. And I hope to never have to find out of Osram will cover expenses for damaged mirrors & shutters  |  IP: Logged Erik Stevens Film Handler Posts: 10 From: Melbourne, Victoria, Australia Registered: Nov 2002 posted 02-07-2003 05:48 PM                     Yes Andrew, the bulb leak was the problem that I had. This is the second one in my experience that has 'gone' like this! Ciao, Erik  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-07-2003 06:00 PM                     The better lamp manufacturers will cover the reflector/mirror if their lamp explodes within warranty but no other consequential damages (lost revenue or shutters). The warranties are divided into 2-parts (in all the warranties I've dealt with on xenon lamps)...100% coverage and Pro-rata coverage. The 100% coverage is typically 50% of it's rated life. So if you have a Christie CXL-20 lamp with 2400 hour warranty, for the first 1200 hours they will cover 100% of the replacement cost of the lamp and/or the reflector if it exploded. After 50% of the rated life, it goes to the sliding scale in the pro-rated life where they will still cover the reflector but only a portion of the lamp (you did get significant use out of it by then). On larger lamps, like 7KW..the pro-rated section begins VERY soon...like 50 Hours into its life. The above stuff is true in the USA...different countries may vary in their warranties. Steve  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 02-07-2003 08:09 PM                        I once had a lamp explode right next to me (it was really loud). Osram replaced the lamp and paid for mirror and heat filter.  |  IP: Logged John Walsh Film God Posts: 2490 From: Connecticut, USA, Earth, Milky Way Registered: Oct 1999 posted 02-08-2003 03:33 AM                     I'm not sure about other bulb manufacturers other than Osram, but I feel their warranty policy is very good. For example, the the UPS guy dropped a bulb while delivering it to our Las Vegas theater. Osram covered it, without submitting it to UPS. They have bought us new reflectors in the past, also. The only thing with them buying replacement reflectors is, it takes about two months for them to evaluate and pay, and you must buy a new one yourself and give them the receipt. That is, you can't just keep the money.  |  IP: Logged John Spooner Expert Film Handler Posts: 186 From: South Australia, Australia Registered: Jan 2003 posted 02-08-2003 09:34 AM                     Dear Erik. After the rep has been, could you let me know the results also for my own info. We find that Ushio lamps are good. John Spooner. Adelaide, SA.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 02-08-2003 11:15 AM                        Thanks for all replies! Antonio  |  IP: Logged Jean-Michel Grin Expert Film Handler Posts: 222 From: Geneva & Lausanne, Switzerland Registered: Jul 2002 posted 02-08-2003 05:24 PM                        Ciao Antonio, On My knowleldge Osram and Other Lamp manufacturer will only replace the lamp if die at the half of is time life. In other cases the theater owner may receive a financial compensation regadless of the number of lamp burning. Bye,  |  IP: Logged Paul G. Thompson The Weenie Man Posts: 4718 From: Mount Vernon WA USA Registered: Nov 2000 posted 02-08-2003 10:43 PM                     If a bulb blew under warrenty, I just continued using the mirror even if it was badly "wanged". Of course, if you have a glass mirror and it shatters, that's a different story. When the new mirror arrived, that's when I change it. The last "Q" arc that blew....well, I don't think the manufacturer supplied a new mirror. The dealer sent us a used one, but it was like new. I am not complaining. I think the dealer got stung on that one, and he acted in good grace to give us something that was equal to (if not better) than what was in the lamphouse when it was purchased as used equipment. Nice to know that there are some dealers that have a heart out there...  |  IP: Logged

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