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Topic: Spreading the Film-Done-Right Message!
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John Pytlak
Film God
![](http://www.film-tech.com/ubbmembers/331cap.gif)
Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000
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posted 05-01-2004 10:58 PM
When you are dissatisfied with presentation quality, complain immediately to the theatre's manager, especially if it is something that can be remedied immediately (e.g., misframing, refocusing, wrong format, etc.). Thank them afterward if the problem is immediately corrected.
Chronic problems should be reported to the theatre's manager, with copies "up the chain of command" including the VP of Operations and/or VP of Engineering or Projection for the circuit. Be specific with your complaint, including details of what was wrong, the theatre, screen number, date and time. Demanding a cash refund "stirs the pot" more than accepting a pass, but don't expect a refund or any credibility if you watched the whole movie.
If you are particularly pleased with presentation quality, report that too!
Boxoffice Magazine publishes a list of senior management and addresses for the 50 largest theatre circuits in North America:
http://www.boxoffice.com/scripts/content.asp?terms=2074
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