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Author
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Topic: Century SA main drive shaft gear problem
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Michael Schaffer
"Where is the Boardwalk Hotel?"
![](http://www.film-tech.com/ubbmembers/1204d.jpg)
Posts: 4143
From: Boston, MA
Registered: Apr 2002
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posted 06-01-2004 05:10 PM
quote: Michael, No, Life is NOT against you at all, life is what you make of it.
First, What you need is a dealer that knows, not that guesses at what your parts needs are and can help you over the phone in an accurate and timely manner. Secondly, you also need to get all the varations of manuals for all the equipment that you have and keep those manuals with you in your service van. I seem to recall you having similar problems with the 5 Star a while back..... Once you have all the manuals then figuring out what gear is on what machine will be quite easy. There are three distinct possibilitites for that particuluar gear depending on if you have standard drive, direct drive, synchronus or not. Had I taken a job in Germany much as you have done here the first thing I would have done is to collect and at least somewhat studied all pertinent service data on what I would be repairing. That helps alot!!
We have a really good dealer who always orders the correct parts and I do have all the documentation (or most of it, there`s always something you don`t have). They also have most of the parts in stock. The problem we had on this weekend wasn`t that I ordered the wrong part or the dealer sent the wrong part, it was simply that it was Saturday late at night, I knew we had a couple of spare gears in one location, it was just bad luck that those were the other gear. Since we have an enormous variety of equipment - it is a young company formed from locations taken over from other exhibitors - it is quite impossible to stock all the parts we might need. I have most of the parts commonly used on our equipment, but there is always a situation where others go out.
BTW, I don`t see the various gears documented anywhere in the Century parts catalog. Did I overlook it or is it simply not documented? I remember I went through the catalog and wanted to order these gears as spare parts because they are fiber. But it looked to me like there is only one version and since we already had some of the gears (the GR-0008), I decided against getting more. The problem I had with the 5Star soundhead idler was also something not documented in the parts catalog. Once we had figured out what parts to order, Strong sent us the wrong parts in the first shipment, incomplete parts in the second without marking them as backordered. It wasn`t the dealer`s fault - I saw that he had ordered the correct parts.
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