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Author Topic: Pennywise CA21 Error Codes Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 06-16-2005 04:16 AM                     A colleague is looking at a Pennywise CA21, which is giving an error code of 'F L F'. He's been unable to obtain any info on what this error code means, I'm told there's nothing in the manuals, and the manufacturer won't release him this information, none of the UK dealers for Pennywise are either willing or able to help either. All suggestions greatly welcomed!  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 06-16-2005 07:57 AM                     Lamp fail circuit. If the CA21 is so equipped, the photocell in the lamphouse must "see light" in order to complete the circuit. This can be bypassed with a jumper wire across the two terminals #61 and 62 in this manual download. (If you are not using that particular breakout board, wiring will be slightly different.)  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 06-16-2005 08:27 AM                        Why would the manufacturers refuse to tell him what this code meant? Do they hate their customers?  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 06-16-2005 09:55 AM                     Thanks Brad, that at least cofirms info we got from Kinoton, albeit for the EMK1, and gives him a line of investigation to pursue. There are no LDRs at this place, but there is some connection to that input, from a relay associated with xenon control in the console. I have no idea why Christie/Pennywise won't help, I can only think it's because we are not their dealer, however their UK dealers wouldn't help either.  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 06-16-2005 10:05 AM                        Or they might be afraid that you'd sell that secret code to the Russians or something. Gotta guard those priceless secrets!  |  IP: Logged Peter Hall Master Film Handler Posts: 314 From: London, UK Registered: Dec 2000 posted 06-16-2005 02:27 PM                        Hi Pete He assured me that there was nothing connected to the lamp sense input ! The info thing rings a bell - we wanted to install Kinotons alongside Pennywises at the Ritzy however Pennywise were "less than forthcoming". Ditto the UK dealer - who ended up selling them the new automations because everyone else had their hands tied. I think it's a short thinking policy (not to freely hand out product information). If the only way that you can hold on to a client is through being prissy with vital service info then you dont deseve to hold on to that client. We (and I believe your comnpany) are very open with info, as indeed you know - our clients are free to chose whoever they want to service their sites - of course we would like it to be us but hey, you win some and you lose some - but if the client wants to use a third party then we will continue to support that person and freely issue whatever info they want about what we have supplied. It's the customer's gear after all ! I think we both deserve a beer anyway from Telford way - neither of us gains anything from the guy who is asking about the fault codes, nor did we supply the gear, however we are both trying to help him. Hell, we are supporting gear that we dont get paid for, didnt sell and that we dont represent the manufactures of. Scots and Kiwis rule in the generosity stakes !  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 06-16-2005 03:42 PM                     Well yanno the error code that our man got over the phone was somewhat different from the one our man saw with his eyes.... It's a constant problem when trying to diagnose over the phone, 'chinese whispers' I believe the phrase is! Sometimes we are too generous for our own good.  |  IP: Logged Ken McFall Jedi Master Film Handler Posts: 615 From: Haringey, London. Registered: Apr 2001 posted 06-16-2005 05:29 PM                     Interesting to note...... quote: If the only way that you can hold on to a client is through being prissy with vital service info then you dont deseve to hold on to that client. We (and I believe your comnpany) are very open with info, as indeed you know - our clients are free to chose whoever they want to service their sites - of course we would like it to be us but hey, you win some and you lose some - but if the client wants to use a third party then we will continue to support that person and freely issue whatever info they want about what we have supplied. It's the customer's gear after all ! I'll pass it onto an interested party..... [ 06-16-2005, 07:14 PM: Message edited by: Adam Martin ]  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 06-16-2005 07:14 PM                     Please use the QUOTE function instead of breaking the page format with what you did.  |  IP: Logged Peter Hall Master Film Handler Posts: 314 From: London, UK Registered: Dec 2000 posted 06-17-2005 05:26 AM                        Some scots anyway ..  |  IP: Logged

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