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This topic comprises 2 pages: 1 2
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Author
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Topic: KING KONG credits cut off at mid point
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Frank Angel
Film God
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Posts: 5305
From: Brooklyn NY USA
Registered: Dec 1999
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posted 01-02-2006 01:42 PM
I think Claude is more upset by the manager's attitude than the actual mishap, although neither should have happened. And yah, it was done on purpose to get that last show in as fast as possible.
But Claude, we are running up hill when it comes to getting that attitude of "what's the big deal, it's only credits" changed in the multiplex environment. If the management has that attitude, which obviously this manager has, then it goes without saying that everyone on down the line will have it as well. That's why when those pimply cleaner/usher/tickettaker/concessioneer/projection "attendant" drones come in sweeping dirt on your feet and giving you nasty looks, it's no surprise. There is poor showmanship which we are all used to, to the point where we expect it (hence the familiar "I'll wait to see it on DVD in my home theatre") and then there is this actual shutting off the lamp during the credits, or ANTI-showmanship. And then exhibtion moans and groans like 10 year olds about attendance being down. They get what they deserve.
But then again, not to aim critisism solely at the mulitplex, assembly-line cinemas, this kind of lousy attitude is pervasive in plenty of other "service industries." And given that our economy has moved from a producing economy to a service economy, you would think a higher level of customer care would be our calling card. But it's not; we still act like being mediocre is acceptable. So not only don't we no longer make stuff, be we are nasty when we "serve" stuff that others make! Wait till the Sleeping Giant -- China -- wakes up. They MAKE stuff....LOTS of stuff, but they are respectful and courtious as well. We better start learning how to do that bowing thing, and fast.
How would I have handled that kind of thing in my theatre? I would have assured you that this was not our policy and that I would look into it immediately. I would also have assured you that I will make it my personal business to find out what happened and why and that I will make sure it would not happen again. You would have been given two passes and coupons for free large popcorns and sodas. In my tone and attitude, you would have know that I was doing that respectful bowing thing. In other words, your ass would have been royally kissed so that I wouldn't loose you as a customer or worse yet, have you leave my theatre with an A-Frame around your neck proclaming to everyone that they shouldn't see films in my theatre.
Customer service is simple courtesy, not brain surgery; why so many managers seem to have been lobotomized is beyond me.
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