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Topic: Reel replacement phone number(s) needed

Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99

posted 02-28-2009 09:17 PM

Can anyone supply the phone number for Warner Bros. reel replacements? Somebody got away with my phone list and I need a new reel ASAP.....thanks.

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Blaine Young
Master Film Handler

Posts: 477
From: Kirkland, WA, USA
Registered: Sep 2006

posted 02-28-2009 10:59 PM

We were told to call DFS for replacement reels for Warner prints. 1-800-734-3969

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John Hawkinson
Film God

Posts: 2273
From: Cambridge, MA, USA
Registered: Feb 2002

posted 03-01-2009 03:24 PM

WB also publishes non-DFS info, though I've never used it. It's on wbexhibitorlink.com, under "Contact Us" and "Print Department":

quote: wb_printdept_contacts.pdf dated 1/19/07

Problems with your Warner Bros. and Warner Independent prints or reels? Let us help! If it is during business hours (Mon - Fri, 9AM - 6PM, PST) contact the WB or WIP print department. If it is on the weekend or after hours, use our after hours numbers.

WB Print Department
4000 Warner Blvd. Bldg. 154
Burbank, CA 91522
P: 818-954-6373 (Mon-Fri, 9AM-6PM, PST)
P: 818-384-4160 (After Hours)
F: 818-954-6411

Nancy Sams
Vice President, Film Print Control

U.S. After Hours Print Problems
Western: 818-384-6984
Mid-Western: 818-370-3093
Southern: 972-523-0087
Eastern: 917-837-7650
Deluxe/ETS: 800-734-3969

Tina Scheer
Manager, Print Control & Digital Services

I am kind of curious when it's better to call them versus DFS.

--jhawk

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004

posted 03-02-2009 12:15 AM

Kinda makes sense where Mike is coming across where if a reel replacement is needed with TECH shipments, one just call the 1-800-99FILMS number, give them your acc't no, or address, what you need in either reel (give them print number..)or disc, give them a reason for the replacement and it's on its way...

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John Hawkinson
Film God

Posts: 2273
From: Cambridge, MA, USA
Registered: Feb 2002

posted 03-02-2009 09:53 AM

Huh?

Monte, I can't quite tell what you're getting at.

Both DFS and TES provide replacement reels or prints when you ask them to, within reasonable constraints. I don't think anyone is disputing that.

"Where Mike is coming from?" It's not as if Mike was complaining about DFS failing to provide him with one phone number for all their studios. Or failing to provide replacements when asked. Or failing to send them out when they said they would.

Yes, it's true, WB has several phone numbers you can call. That doesn't mean calling Deluxe won't get you want you need (my experience is that it does).

Did I miss something? Did you leave out a paragraph by accident? Thanks.

--jhawk

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004

posted 03-02-2009 01:23 PM

quote: Monte L Fullmer
if a reel replacement is needed with TECH shipments, one just call the 1-800-99FILMS number, give them your acc't no, or address, what you need in either reel (give them print number..)or disc, give them a reason for the replacement and it's on its way...

Okey, let's try this one then and leave Mike out. Sorry if I threw in something there which I didn't mean to...

-Monte

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99

posted 03-02-2009 03:50 PM

Thanks, guys for the info.

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