my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » DTS XD-10 Program Error

Author Topic: DTS XD-10 Program Error Andy Linde Film Handler Posts: 19 From: Nelson, New Zealand Registered: Mar 2010 posted 09-30-2010 08:48 PM                        Hi all, I'm having a problem with one of our DTS XD-10 units running on a 35mm projector with Strong Automation & Dolby CP65 sound processor. As it goes to flip into DTS from Dolby A (from trailers to feature) the message "Program Error. Player Disabled." appears on the screen and the DTS unit switches off without reverting back to A. This only happens for the one unit, and doesn't happen every session. Turning the unit off and then back on fixes the solution and it pops back into DTS as soon as it picks up the timecode. Any theories, or fixes? Much appreciated!!! Andy  |  IP: Logged V.V.Tushit Vijay Film Handler Posts: 54 From: Tenali, Andhra Pradesh, India Registered: Oct 2009 posted 09-30-2010 09:35 PM                     Hello Ande Check your XD10 was updated with latest version software. If your software version is old you get such problems. Now the latest version running was 2.1.07 . Good luck  |  IP: Logged Andy Linde Film Handler Posts: 19 From: Nelson, New Zealand Registered: Mar 2010 posted 10-01-2010 12:28 AM                        All our DTS units are running 2.1.07 including the one in question.  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 10-01-2010 09:32 AM                     I suspect that your ram is going south i have had several dts units that the memory gets flaky and they act up in weird ways  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 10-01-2010 05:18 PM                     You may want to fully reinstall the unit before thinking of an hardware issue. If I remember correctly there is a way to format the HD and you then need a full install disk to reinstall everything. You may want to save the settings before do that.  |  IP: Logged Andy Linde Film Handler Posts: 19 From: Nelson, New Zealand Registered: Mar 2010 posted 12-04-2010 01:15 AM                        An update on this topic: We're still having this problem. It is never with a specific film and still only on the one DTS unit. The new thing is that the DTS crashed mid-session the other day for the first time with the same notice "Program Error - Player Disabled". Management knows of the issue and have knows for a while but aren't fixing it, so I'm going to try myself. PLease help (still)! Thanks  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-04-2010 05:11 PM                     I've already given you my idea, did you try it?  |  IP: Logged Andy Linde Film Handler Posts: 19 From: Nelson, New Zealand Registered: Mar 2010 posted 12-05-2010 05:26 AM                        Marco, I'd probably get my head chopped off for reinstalling the unit! Management doesn't like people doing their own thing. They still maintain that they will eventually fix it. ALSO, being a novice with DTS I have no idea how to reinstall the unit. Is it simple? Perhaps I could do it and they would never know?  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-07-2010 01:40 PM                     I see. forgive me for the silly question, but if you don't want to do anything because you're concerned that something you can't fix could happen, why are you asking for help? If you are looking to something easy like using a menu, I don't think you're gonna find it. I reckon the first step would be a complete software reinstall, and then to put your hands inside the unit as Gordon suggests.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 12-07-2010 08:22 PM                     Gord, You're the only person on earth I've known to have RAM fail in a DTS! On the XD-10 always reload the OS first and if that fails to clear up the problem then try a new hard drive with a fresh load... all these are easily done. I actually carry an already loaded hard drive in my service vehicle.... Mark  |  IP: Logged Andy Linde Film Handler Posts: 19 From: Nelson, New Zealand Registered: Mar 2010 posted 12-09-2010 03:44 AM                        Thanks for the feedback. Can anyone tell me how to reinstall the OS? I do want to fix this, its just that I'm not supposed to, but its driving all the projectionists crazy. Perhaps if I get a list of solutions and how to carry them out and present them to management I might get somewhere. I'll try anything.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 12-09-2010 09:28 AM                     Yea... You can actually download the ISO image from the Filum-Tech manuals section and then burn a disk. PLace the disk in the A drive tray and rebooth the unit. It's all automatic from there. When it's done cookin the drawer will open and you take the disk out and recycle the power again. This is a 3.5 gig down load so find some place that has a sooper doper T-3 connection er something similar. Mark  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-09-2010 10:11 AM                     Mark Forgive me for the intrusion but it may not be so easy. Firstly, the software on film-tech is not up to date. The latest version, according to datasat web is 2.2.02 and FT hosts 2.00.43. Then, it would be better to save the settings just in case something went wrong. Andy says he's not a tech and if anything went lost during the upgrade he won't be able to restore it. I remember there was a "save setting" disk somewhere but I do not remember where. It was necessary when moving from 1.xx to 2.xx or something like that. Or was it a menu item?  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.