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Author Topic: Superior Increases warranty of 12 & 15kw lamps Dennis J. Losco Film Handler Posts: 39 From: Phillipsburg, NJ, USA Registered: Jul 2002 posted 01-21-2005 01:55 PM                        Official notice to all: Superior Quartz Products, Inc. has officially raised its warranty to 1200 hours Unconditionally on its 12 & 15kw lamps! If you are not seeing this from your lamp, please call a Superior Engineer for any technical assistance. We still and always will offer the $100.00 credit towards a lamp returned for disposal.  |  IP: Logged John Pytlak Film God Posts: 9987 From: Rochester, NY 14650-1922 Registered: Jan 2000 posted 01-21-2005 02:01 PM                        Is that increased warranty hours retroactive on lamps in service, or just on newly purchased lamps?  |  IP: Logged Dennis J. Losco Film Handler Posts: 39 From: Phillipsburg, NJ, USA Registered: Jul 2002 posted 01-21-2005 02:14 PM                        Sorry John, this is on newly purchased lamps. Although the reason we raised was because users were consistently running lamps to the 1100-1200 hour mark. Return rate is far below 1%, so I don't see it being an issue.  |  IP: Logged Peter John Anthony. C Film Handler Posts: 55 From: India Registered: Jun 2004 posted 10-23-2005 11:14 AM                     We still and always will offer the $100.00 credit towards a lamp returned for disposal. Dennis can you please be more clear on $100 Credit (Will the person who sends back old 15K lamps for disposal gets $100).. Thanks  |  IP: Logged Jeffry L. Johnson Jedi Master Film Handler Posts: 809 From: Cleveland, Ohio, USA Registered: Apr 2000 posted 10-23-2005 02:33 PM                        They'll likely reduce the price of your next lamp purchase by $100.  |  IP: Logged Peter John Anthony. C Film Handler Posts: 55 From: India Registered: Jun 2004 posted 10-23-2005 04:06 PM                     Ok Thanks JLJ..... if you don't mind can you please let me know the cost price of these lamps at present.........  |  IP: Logged Dennis J. Losco Film Handler Posts: 39 From: Phillipsburg, NJ, USA Registered: Jul 2002 posted 10-31-2005 08:27 AM                        Hi Peter....Once we receive the used lamp back our AC receivable department will send you a $100 credit via mail to be used on your next order. Please email me and we can discuss pricing etc. Thanks denjr@sqpuv.com  |  IP: Logged

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