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Topic: Dolby ShowManager Software not starting

Mike Olpin
Chop Chop!

Posts: 1852
From: Dallas, TX
Registered: Jan 2002

posted 10-15-2009 03:03 PM

The ShowManager software running on the ShowStore (DSS100) is not loading properly.

It hangs on the load screen and reads "Connecting to Server (Initializing) ... x minutes" where x is the number of minutes since I booted the system up.

The ShowPlayer (DSP100) can see, load, and playback content on the ShowStore, so I know that they are connected and communicating with one another.

Ideas?

ShowStore 2.6.11.2
ShowManager 3.2.11.4
ShowPlayer 3.0.5.5

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Mike Renlund
Film Handler

Posts: 71
From: San Francisco
Registered: Feb 2008

posted 10-15-2009 04:26 PM

Its possible that Show Manager has been misconfigured to be looking for a Show Manager Server (i.e. Dolby Show Library).

Run the CONFIG script and see what the Show Manager Server settings are. It should be something to the effect of "Show Manager runs on this device".

If you continue to have issues, PM me and I can try and help you further.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999

posted 10-15-2009 08:44 PM

I've had a DSS100 go into a endless series of reboots (with red drive LEDs and all) due to a corrupt file. The solution was reloading the DSS100 software.

Steve

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Mike Olpin
Chop Chop!

Posts: 1852
From: Dallas, TX
Registered: Jan 2002

posted 10-16-2009 11:12 AM

The config script is good.

quote:

Run Show Manager Server: yes
Run one or many Show Manager Servers: one
Auditorium: 1
NA10 present in this auditorium: no
DFC100 present in this auditorium: no
Language: English

When it boots up I noticed this line go by:

quote:
httpd: Could not deterine the server's fully qualified domain name, using 192.160.241.3 for ServerName

Could that have something to do with it?

Back in config, If I select manual configuration for the network, these are the current settings:

quote:

Configure Show Player Network Interface (auto)
Configure Auditorium Network Interface (auto)
Configure Theatre Network Interface (auto)
Configure the default gateway (none)
Configure the Show Player IP address (auto)
Configure NA10 IP address (auto)
Configure Projector DLP IP address (auto)
Configure CP650 IP address (auto)
Configure DMA8 or DMA8Plus IP address (auto)
Configure NTP Server IP address (auto)
Configure DFC100 IP address (auto)

I don't want to reload the software yet, as that will wipe out all the content as well.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999

posted 10-16-2009 12:28 PM

Note, reloading the software did NOT wipe the content...just the KDMs.

Steve

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Kevin Fairchild
Expert Film Handler

Posts: 125
From: Kennewick, WA, USA
Registered: Oct 2008

posted 10-16-2009 05:22 PM

Try updating to version 4.0 or 4.1. You should be able to download them via dolbysecure.com if you have an account. Just don't install 4.1.2. I guess Dolby has been having problems with 4.1.2 on the DSS100. If you perform an upgrade, only the kdm's are deleted as Steve stated.

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Pete Naples
Phenomenal Film Handler

Posts: 1565
From: Dunfermline, Scotland
Registered: Feb 2001

posted 10-17-2009 04:54 AM

Yup, make sure you either have the KDMs to ingest ro back them up via FTP before the update.

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David Stambaugh
Film God

Posts: 4021
From: Eugene, Oregon
Registered: Jan 2002

posted 10-17-2009 11:35 AM

quote:
using 192.160.241.3 for ServerName

Is that IP address correct? That's a routable public address. Is there any chance the 160 should be 168?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 10-17-2009 11:37 AM

Yes it should've been 168. Just a typo.

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99

posted 10-17-2009 11:46 PM

Why is any of this connected to the Internet? Do people surf the web on the POS system or something?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 10-18-2009 02:10 AM

Remote monitoring/control, content ingestion, KDM ingestion, etc.

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Mike Olpin
Chop Chop!

Posts: 1852
From: Dallas, TX
Registered: Jan 2002

posted 10-18-2009 11:56 AM

Like Brad said, it's for KDM ingestion down the road. It also allows me to monitor it from another computer in the building. The POS system is connected for online ticketing (we run our own back end for that instead of using fandango).

I'm going to try reloading the software this Friday. We have an active show on it now, so I don't want to toy with it until we are done with that show.

Next time I'm at the theater I'll double check the IP. I probably scribled it down wrong.

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