my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » dsp100 and dss100 lost of comunication

Author Topic: dsp100 and dss100 lost of comunication Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 11-25-2010 12:05 PM                        hi. im having a problem betwen the Dolby dsp100 and the dss100. during a show the dsp100 shows on screen "SEARCHING FOR SHOW STORE". i check the ethernet wire and replace it for a new one but nothing. after a long night trying to find the problem i found out that the DSS100 is the problem. i move it a little bit out of the rack and boom the problem shows again. i restart the server and start a show, after that i check again all the connections again but if i hit a little bit the dss100 break connection again with the dsp100. did someone experiment this problem? thanks mike moreno mexico  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 11-25-2010 12:17 PM                     Nope...I've never had that problem with them. The "Searching for Show Store" is going to be in the "Link" cable (direct connection between the DSP100/DSS100) or the DSS100. Out of curiosity...what is the system that you are running? If you don't know, click on the Dolby logo on the bottom left corner of the screen and it will bring up the "splash" screen that will show the system number (note the system number is not the same as EITHER they Show Store firmware or the DSP100 firmware...it is a combination of both...very confusing). If you are not running 4.2.1 (b3) you are out of date and are entitled to an upgrade (Dolby recently did this around October...to ensure all were updated). One thing I have found with system 4.2.x.x is that it is much more resilient at recovering from missing items (projector, or pieces of the DSP100/DSS100). Note, to update the unit, you will need a KDM from Dolby that is specific to your DSP100, in addition to the actual software (you will need Dolby Software Update and the DSP100 specific firmware update, and the DSS100/DSS200 update disc). If you are not on version 4.x.x.x of the System, you will also need the KDMs of ALL encrypted content as the update will wipe them. -Steve  |  IP: Logged Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 11-25-2010 02:29 PM                        steve, it says DOLBY SYSTEM 4.2.1 (3) show manager version: 4.2.4.18 connected toserver version: 04.02.04.18 at 192.168.241.3 mike moreno mexico  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 11-25-2010 03:37 PM                       I have had this problem twice in one house. The first time it was a faulty DSS100. They just had a similar problem again at the same place and this time it was the DSP and we went throuh all the procedures Steve Mentioned. The DSS had a hardware fault for sure the first time but I have not heard what the problem was with the DSP100.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 11-25-2010 06:05 PM                     I would go to the System->Logs tab and download a complete set of logs to a thumb drive and get them to your Dolby rep. They will be able to see just what isn't talking to what. -Steve  |  IP: Logged Mike Olpin Chop Chop! Posts: 1852 From: Dallas, TX Registered: Jan 2002 posted 11-26-2010 10:56 AM                     Have you tried running the config script?  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 11-26-2010 12:04 PM                     Seen this any number of times. Firstly, check the link cable is firmly seated, even replace it. Hell it's only a short gigabit patch cable. Secondly, the physical port on the back of the DSS100, well internally there's a short cable that connects into another RJ45 socket on a board inside, can't remember if it's the motherboard or a NIC, anyhoo.... That little cable of the RJ45 socket on the back love to go faulty. More than once I've ressurected a DSS100/DSP100 in this state by taking the lid off the DSS100 and plugging the link cable in direct.  |  IP: Logged Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 11-30-2010 05:35 PM                        i send the system log, i can see the fault 233 and the exactly hour of the problem but thats it. i think is something else inside, maybe as Pete mention one of the small ethernet cable but i didnt want to move anything inside. we just send the DSS100 tho repair with our local Dolby dealer. when i found what was the problem i will tell you guys. and thanks for your help. mike moreno  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 09-07-2014 12:14 AM                 It has been 1376 days since the last post.  |  IP: Logged Mohd Ridzuan Film Handler Posts: 25 From: K.L , Malaysia Registered: Jul 2012 posted 09-07-2014 12:14 AM                     Hi all, I've got an issue with my DSS100. My DSP100 had no problem to play the content but my DSL/DSS100 had shown on my external monitor connecting and keep counting the whole day. All contents can be play but no cues detected. Checked on the network cable all fine. Now shows running without problem except all automation need to do manually. I leave it 1st cause don't want to shutdown the hall. I'm planning to unconfig and config after end shows. Did anyone knows what happening. Version running 0n 4.3.5 (13) Show Manager version 4.3.3.7-g  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-07-2014 10:06 AM                     Reboot the DSS100 and it will wake up normally. If you want to see what is going on while it is stuck on the splash screen, you can use a <CNTL>+F5 and get a CLI version of each thing executing. While you can try using the <CNTRL>+Q to restart the show manager...that has never taken it out of this mode...it will just be stuck on the splash screen. Naturally, I always recommend getting away from System 4.3.5.13...it is not a good version...if you want to stay non-DCI, then move back to 4.3.5.9. Since it is a DSS100/DSP100...it is the same DSP100 version so no keys are required.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.