my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » extracting logs from a Barco DP2K-23B / also link decryptor full error (Page 1)

This topic comprises 4 pages: 1  2  3  4

Author Topic: extracting logs from a Barco DP2K-23B / also link decryptor full error Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 05-02-2012 09:31 PM                        hi guy its been long time. can somebody tell me the correct procedure to extract logs from a Barco DP2K-23B. thanks for your help mike moreno mexico [ 09-18-2013, 03:55 PM: Message edited by: Brad Miller ]  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 05-02-2012 11:35 PM                     Sure...using "Communicator" log into the projector in question. On the right, click on "Diagnostics" Within the Diagnostics section click on "Package" Click on "Create Package" You will then be given the opportunity to choose where you want to save the package (and its name). -Steve  |  IP: Logged Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 05-03-2012 08:50 AM                        thanks Steve.  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 05-03-2012 04:22 PM                     Mike, just to be 100% are you referring to diagnostic type logs, or Link Decryptor security logs?  |  IP: Logged Mike Moreno Expert Film Handler Posts: 200 From: culiacan sinaloa mexico Registered: Jul 2008 posted 05-05-2012 05:01 PM                        yes Pete, diagnostic type logs. we had a trouble with subtitules in two barco projectors and the company that install the equipment ask for the logs.  |  IP: Logged Kris Verhanneman Expert Film Handler Posts: 182 From: Belgium Registered: Dec 2009 posted 05-06-2012 01:13 AM                     What brand of servers do you have?  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 05-08-2012 06:24 AM                     Cool, I was just asking in case you were afflicted with the LD Security Logs Full issue. Earlier Barco Series II firmware versions had subtitle issues.  |  IP: Logged German Marin Expert Film Handler Posts: 227 From: Verbania (VB), Italy Registered: Jul 2001 posted 05-09-2012 02:05 AM                     You can type on your browser the projector IP address for projector logs.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 09-18-2013 03:30 AM                 It has been 497 days since the last post.  |  IP: Logged Brenard Cabiles Jr. Film Handler Posts: 9 From: DUBAI, UNITED ARAB EMIRATES Registered: Feb 2013 posted 09-18-2013 03:30 AM                     hello, it seems that my query is related on this topic so i just joined the discussion. i want to address my query to Pete (but everybody can advise as well) as i encountered an issue of LD security logs full. how can i fix this? i would really appreciate your comments. thanks.  |  IP: Logged Jure Maticic Film Handler Posts: 18 From: Ljubljana / Slovenija Registered: Sep 2012 posted 09-18-2013 04:18 AM                     Since there is a topic for this: has anyone tried exporting logs for a Sony 515? Jure  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 09-18-2013 06:22 AM                     I scheduled automatic log retrieval on our Sony. However, this only works to network folders currently, no USB stick. - Carsten  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 09-18-2013 03:48 PM                     quote: Brenard Cabiles Jr. i encountered an issue of LD security logs full. how can i fix this? This is a known bug with Barco. Your link decryptor is dead and you won't be playing any more encrypted movies until you replace it. The replacement procedure is incredibly easy though. The link decryptor board just screws onto the HDSDI board. Beware of static though and take the appropriate cautions. I would personally recommend anyone running Barcos with link decryptors cut all power to the projector and then re-seat the HDSDI board (the link decryptor lives on this board). Don't remove the board entirely from the projector, just pull it out about an inch, then push it back in all the way firmly, then snug up the set screws without over-tightening them. I've found if this is done a couple times a year, it can trick that bug in the FIFO buffer and force the Barco to acknowledge that the server downloaded the logs so the link decryptor doesn't fill up and brick itself like just happened to you. Note this can also save a link decryptor that has the "logs almost full" error. We have caught a ridiculous amount of link decryptors with this error and this procedure has saved it. Warning though, you will have to re-marry, so make sure you have the Dallas key and it didn't walk. Once you have a playback transport again, play a short clip (just a clip with a few seconds of black is fine) and it should start downloading chunks of around 500 logs after the completion of each time you play that clip. Expect to have to run that clip about 20 times before it stops downloading logs, and don't power off the system before you clear all of the logs or you will just end up right back where you started. TI apparently fixed this bug at the first of the year, but Barco hasn't finished their testing of it and as such has not yet released it to the public. Surely that update will be coming soon though, as it's been several months now.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 09-19-2013 03:50 AM                     This is different from the LD-Log clearing issues that plagued Doremi users last year? - Carsten  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 09-19-2013 10:41 AM                     This may be a TI bug as Brad declares but I haven't had one yet that was "bricked" from it: I've recovered several systems locked up with "logs full" in the past few weeks. On current Doremi software there's an "advanced" button in device manager/media block that brings up "purge" or "download" the enigma logs. Forget "download", use "purge" and the system will take about half an hour to finish (no shows possible while it's doing this". It estimates the time as 2+ hours at first but don't panic, the time estimate drops pretty quickly to around 45 minutes but it doesn't usually take quite that long. I haven't seen this "logs full" come up on Dolby servers but I have seen them spend a goodly time locked while downloading the logs now and then. I haven't seen this problem with the few GDC servers we have with Barco either. There are issues with really obsolete server software that would permanently corrupt some of the enigma log memory space, and if that happened to the entire memory space then the unit was toast. From what I have learned, the enigma module is designed as non-serviceable and if the battery goes dead or the memory is corrupted and "full" - it's junk. Expensive junk. The current Barco TI version (ICP 4.2.1) seems to be the same as on NEC and Christie current software. What's the difference?  |  IP: Logged

All times are Central (GMT -6:00)

This topic comprises 4 pages: 1  2  3  4

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.