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This topic comprises 2 pages: 1 2
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Topic: Restarting the movie after a shutdown?
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Randy Stankey
Film God
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Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 05-16-2012 01:46 PM
quote: Monte L Fullmer What can happen is that the location digital employees don't know how to clear out the alarm message in the eCNA units after all has been reset. When this message remains in the eCNA units, it really messes up startup procedures.
This makes sense. Of the people I knew when I worked there, many of them still do. From my experience, most of them would not have thought of this. They would have turned the key in the fire alarm to reset the system then hit the "Start" button on the projectors but, when the machines didn't behave as expected, they would have been confused and started to panic.
If the fix would have been as simple as hitting a "reset" button, some place, they would be able to cope. If it required any more thought than that, it would have been a "disaster" they couldn't deal with.
I have fielded many emergency calls from people in situations like this. That's what my experience leads me to believe.
If the company technician received the service call any later than 7:00 or 8:00 in the evening, he would have simply told them that he would be there in the morning.
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