my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Problem with DS200 (Cat 862)

Author Topic: Problem with DS200 (Cat 862) Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-02-2012 01:01 PM                     Hi. One of our DS200 players stopped working tonight. It started with the projector displayed wrong colours when switching to 3D. This have happened before, and a restart of the DS200 cured the issue. But not this time. Now the DS200 says "Error connecting to cat 862", and nothing works. -------- Projector NEC NC2000C 3D Xpand. Movie: Ice Age 4 - sold out !!!  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-02-2012 02:30 PM                     Out of curiosity...why post that here like someone is going to magically fix your Cat 862? Why not go to Dolby Tech Support for your area and actually get it fixed? Did you report the initial problem when it first happened?  |  IP: Logged Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-02-2012 02:34 PM                     OK. We have tried our contact at our service-company. All are on vacation currently. We have left a message on the phone, hoping some one call back soon. Probably take a week or two. I tried to see if anyone had got the same before.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-02-2012 02:41 PM                     Again...find the Dolby Tech-Support site for your region (phone or email) they are going to be MUCH faster than a couple of weeks and are more likely to resolve your problem...which may very well be your Cat 862...that none of us here can fix or aid you in.  |  IP: Logged Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-02-2012 02:46 PM                     OK, I try  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 07-02-2012 09:08 PM                     Try rebooting both the projector AND server at the same time, not just the server. Power both completely down. Wait 15 seconds. Power both back up. Give it ample time to reconnect and see what happens.  |  IP: Logged Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-03-2012 02:50 PM                     Everything was shut down over the night and restarted the next day (to day) - still got the error. We got contact with Dolby (GB) this afternoon and send them the log files. Still waiting for a response.  |  IP: Logged Marnix Koster Film Handler Posts: 12 From: Wehl / Gelderland / Netherlands Registered: Feb 2012 posted 07-04-2012 05:16 AM                     how can a service company be on vacation? nice 'service' i would look for a different service company  |  IP: Logged Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-05-2012 05:08 PM                     Today the server has been replaced.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.