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Author Topic: What causes the screen to go pink? Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 07-08-2012 03:52 PM                        Look at this. How does this happen? This happened during the trailers and required a complete reboot. Christie projector, not sure what kind of server. I could probably find that out, though.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-08-2012 04:09 PM                     that should be a wrong colour space. Looks like your projector was set for 2D and you were sending 3D content.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 07-08-2012 04:14 PM                     Agreed. That's OPERATOR error, not equipment failure.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-08-2012 04:33 PM                     Artistic intent! While it is operator error. I can't believe in this day and age that SMPTE/DCI and whomever else when all of this was "conceived" that the metadata couldn't ensure such things wouldn't happen. Seriously, the content should instruct the projector how to play as well as the server...this includes for any new fangled sound process too. The installer can then designate each format as they come out on the projector...for now, 2D/3D Flat/Scope...etc so that the meta data selects the proper format...to help the installer, the projector companies could have them default to the "common" positions. All it takes is one misplaced 3D CPL in a pack to through off a player and put it into 3D mode for the whole show (it could even be a 3D "blank" that ruins it).  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 07-08-2012 04:50 PM                        Not necessarily operator error. I had that happen to me once, about three weeks after I got my digital cinema setup. I rebooted the projector and restarted the movie and all was well. Since I changed nothing from the previous show (which worked) and did nothing other than press PLAY to start the next show, it couldn't have been operator error in my case.  |  IP: Logged John Thomas Film Handler Posts: 75 From: Boston, MA Registered: Sep 2011 posted 07-08-2012 04:52 PM                     When one of our houses was a CP-2000/DCP-2000 setup, this would happen sporadically. In the middle of the first or second trailer, the projector would just switch to the wrong channel out of nowhere. We never figured out the exact cause, but adding time between commands inside the starting macros seemed to make it happen less often. When it happened, the fix was to just switch to the correct channel. Or it could be operator error.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 07-08-2012 05:25 PM                     Can happen also when an assigned template is used when building a playlist, but wrong content format is inserted. One can add some 3D content in a 2D template and the server still will report the playlist as playable. (this is one nice thing with Sony units: if using a 2D template and 3D content is added in the playlist, the playlist will become unplayable. thus Sony will lock the playlist out). What can be easily done is to change the macro on the projector back to what content is supposed to be presented. Also, the projector needs to be rebooted (a cold boot if possible) on a weekly basis if this happens on occasion outside of operator error - help clean out 'stale memory'  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 07-08-2012 11:22 PM                     quote: Steve Guttag the metadata couldn't ensure such things wouldn't happen This presumes that the metadata is correct. The first trailer for Chernobyl Diaries was flagged as a feature!  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 07-09-2012 11:54 AM                        This happens on our NEC machine once in a great while. Maybe once every 4 months, or less. If (for some reason) we have just played a 2-D movie and are switching to a 3-D one, this can happen. On switching from 3-D to 2-D, a similar situation can happen but the screen will be bright green instead. Usually just restarting the movie will clear it, but occasionally nothing but a full cold reboot will do it. For what these machines cost I don't know why this problem even exists, but I keep hoping someday a "software update" will take care of it.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 07-09-2012 12:52 PM                     Sorry, we have now entered the 'computer world' with screen presentations - a far from perfect method than what film gave us. Doesn't your NEC have macro buttons where you can just simply press to change between formats - like hold the CTRL button down while pressing the desired macro button? If so and doing such doesn't work, then you know it's time to do the reboot. Lot easier and faster than doing a reboot.  |  IP: Logged Paer Hoegberg Film Handler Posts: 81 From: Borlänge, Sweden Registered: Apr 2005 posted 07-09-2012 01:18 PM                     This happens on our NEC machine one or twice a month. Changing format or rebooting the projector does not help. But rebooting the Dolby server helps.  |  IP: Logged Mark Lensenmayer Phenomenal Film Handler Posts: 1605 From: Upper Arlington, OH Registered: Sep 1999 posted 07-09-2012 04:26 PM                     How long does it take to do a reboot?  |  IP: Logged Joe Redifer You need a beating today Posts: 12859 From: Denver, Colorado Registered: May 99 posted 07-09-2012 04:53 PM                        I think it's funny that my TV is smarter than digital cinema projectors and servers. It will play whatever's sent to it in the proper mode, 2D or 3D. You guys are playing with kid's stuff which is still full of bugs. The manufacturers of this equipment should feel bad. quote: The first trailer for Chernobyl Diaries was flagged as a feature! Geez! How hard is it for these companies to check for this kind of stuff before they send it out? It's too much to ask for, apparently.  |  IP: Logged Jeremy Weigel Phenomenal Film Handler Posts: 1062 From: Edmond, OK, USA Registered: Mar 2007 posted 07-09-2012 06:22 PM                     quote: Paer Hoegberg This happens on our NEC machine one or twice a month. Changing format or rebooting the projector does not help. But rebooting the Dolby server helps. Yep this happens with our Christies every once in a while. The only thing I've found to "fix" it is to reboot the projector, which on the ZX's takes several minutes.  |  IP: Logged Tony Bandiera Jr Film God Posts: 3067 From: Moreland Idaho Registered: Apr 2004 posted 07-09-2012 07:08 PM                     Some other causes of pink screen: Loose or bad SDI cable; Server error; Running too many lesbian movies; Running too many breast cancer awareness PSA's. Ain't digital wonderful? (Just finished install #4 btw.)  |  IP: Logged

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