|
This topic comprises 2 pages: 1 2
|
Author
|
Topic: Technicolor charging for pick-up failure
|
|
|
|
|
Melanie Loggins
Expert Film Handler
![](/ubbmembers/6454a.jpg)
Posts: 154
From: Wayne, NE, USA
Registered: Aug 2011
|
posted 02-01-2013 06:08 PM
Tony, mine does too. And now Technicolor will be charging you and me $20 every time he has to leave the tag. Also, after 60 days of pick-up failure, they will charge $200 for the drive.
Here is the letter:
As you know Technicolor is committed to providing excellent service to both our Studio and Exhibition clients. We take pride in delivering your digital content and are always looking for ways to better serve our clients. Since the inception of the digital hard drive distribution, Technicolor has not charged a failed pick-up fee as we do for 35mm prints. Unfortunately, we have been experiencing a high level of failed pick-ups of our digital hard drives. When hard drives fail to return in a timely manner, it jeopardizes our service and can potentially have a negative effect on our service level to you, our customers and to our studio partners. Regrettably “Failed Pick-Up” fees for digital hard drives, similar to those for 35mm prints, will have to be implemented when digital hard drives fail to pick-up at your theatre as scheduled. Effective February 15, 2013, when it is determined that a failed pick-up was strictly due to your theater not ensuring the pick-up was made by the courier on its scheduled day, you will be billed $20.00 per hard drive. If you do not return the drive after 60-days from the first notice, there will be an additional charge of $200.00. This charge is to cover cost of the lost hard drive. If the drive is lost in transit, after the courier has scanned the pick-up, the charges will not be assessed. Our Customer Solution Team is prepared to work with your theatre to ensure the drives get back to us when they are supposed to and not incur the fee. Pick-up notices will be sent to your theatre every Wednesday via email and/or fax notifying which hard drives will be picked-up on Friday of that week. If you will not be finished with a particular hard drive or need studio permission to hold it over for any reason, please contact our Customer Solutions Department immediately to change the pick-up date. If you have not already done so, please seek out your UPS driver next time they are at your theatre for a delivery or pick-up. Please educate them on where you normally place your hard drives which are ready for pick-up. This will help ensure a successful pick-up of all future hard drives. Please call 1-800-99FILMS (1-800-993-4567) Option 2 or you may also email at returns@technicolor.com if you have any questions. We appreciate your assistance and patience during this transition.
| IP: Logged
|
|
|
|
|
|
|
|
|
|
|
John Roddy
Expert Film Handler
Posts: 114
From: Spring, TX, United States
Registered: Dec 2012
|
posted 02-03-2013 03:13 PM
Yeah, this new system concerns me. My theater is a megaplex with 19 screens (100% digital), so we tend to have quite a few hard drives on site at all times. Heck, we have plenty of times where we'll hold on to one print just to run one or two shows in a closet auditorium for a week or two. I once had a pile of about 12–15 hard drives ready to ship on Monday consisting of nothing but prints we'd dropped the previous Friday. Yeah, managing this inventory is a lot of "fun."
For the past…three years(?), we've had a pretty simple system in place: Friday, the UPS guy brings labels and drops 'em off. Saturday/Sunday: I redo the hard drive inventory and prep all outgoing drives for shipment. Monday: UPS guy picks up the outgoing drives. Rest of week: Everybody's happy. So, to my understanding, does this mean I'm going to get charged $20 per Technicolor drive every time I hold off the actual pick up until Monday? Uhhh, not cool?
I'll try giving them a call tonight and seeing how strict they're gonna be about this. Hopefully, they'll just go by which label was used to send it out. If that's the case, holding off the shipment until Monday wouldn't matter since it would still be shipped with the label delivered on Friday.
Also, on a semi-unrelated note, why can't Technicolor just embed these letters in the emails they send? I always end smashing my face into my desk every time I get an email that says "Important message! Please read the attached document." It's 2013, people.
| IP: Logged
|
|
|
All times are Central (GMT -6:00)
|
This topic comprises 2 pages: 1 2
|
Powered by Infopop Corporation
UBB.classicTM
6.3.1.2
The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion
and agrees to release the authors from any and all liability.
|