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Topic: Slow Doremi TMS ingest

Jannette McQueen
Film Handler

Posts: 50
From: Saskatoon, Saskatchewan, Canada
Registered: Sep 2003

posted 03-11-2013 08:57 PM

As the topic says, I am having trouble with my Doremi TMS. Since we had our update for HFR (for The Hobbit), our ingests by the CRU bays have been super slow, like 5 hours for one movie to ingest.

The TMS software version is 2.0.2.

This week I'd like to try using the USB to ingest movies, just to see if it makes any difference. But I haven't had an opportunity before now (I've been away from work for quite a while).

I just spent my shift on sunday clearing out old clips off the TMS and the individual auditorium servers, but even before that it's not as though the server was getting full. It was at about 40% of it's capacity.

This problem has been mentioned to our technicians, but even with all the theatres they take care of, they haven't heard of this happening.

Anyway, if anyone has any suggestions as to what I can try to do to correct this, I'd really appreciate it. We're at a loss here.

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004

posted 03-11-2013 09:40 PM

Did you do a server reboot - with total shutdown and restart .. to clear out 'stale' memory that resides in all servers?

Why it's a good idea to do this cold boot option once a week to keep things fresh at all times.

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Jannette McQueen
Film Handler

Posts: 50
From: Saskatoon, Saskatchewan, Canada
Registered: Sep 2003

posted 03-13-2013 12:30 AM

They have been doing this every thursday morning. Over the course of the week it gets worse and worse. A couple weeks ago though, the reboot didn't seem to have any effect. This past week it didn't get done so I didn't see if that improved it's performance at all.

I'll be interested to see how this week goes.

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Matthew Philp
Film Handler

Posts: 20
From: Newquay, Cornwall, England
Registered: Aug 2012

posted 03-13-2013 05:42 AM

Are you using the Doremi ingest unit with your TMS? I had simular problems, but managed to track it down to a faulty esata port on the back of the ingest unit. After i replaced this, it worked fine again.

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Dave Macaulay
Film God

Posts: 2321
From: Toronto, Canada
Registered: Apr 2001

posted 03-13-2013 05:10 PM

Since you have a TMS, I assume you have a NOC connected since the TMS is usually only in VPF locations - where a NOC is required. Call them and report the problem. Follow up with them if you don't get some answer in a day. You can call Doremi tech support directly and send them a diags package from the TMS but sometimes going directly to Doremi peeves the NOC techs so I would call them first.

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