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Author Topic: Possible Robocop hard drive issue via Deluxe Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 02-08-2014 09:59 PM                        I received the following in an email from Deluxe this morning. Our content ingested fine, but I can't test it due to the lack of active keys. Attention Projectionist/Manager In order to avoid a potential ingest issue, we are asking you to please ingest “Robocop” from the hard drive to your central server as soon as possible. We have detected a minor abnormality in our laboratory that may or may not affect ingestion of the content. As a precautionary measure, please be advised a second replacement drive has been shipped to your theatre for arrival no later than Tuesday 02/11/14. If you experience an unsuccessful ingestion please contact Deluxe Digital Cinema immediately at: Our Help Desk @ (877) 272-3870 Email: ddchelp@bydeluxe.com We apologize for any inconvenience Deluxe Digital Cinema  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 02-08-2014 11:09 PM                         |  IP: Logged Henry O'Connell Film Handler Posts: 11 From: Hamilton, NY Registered: Feb 2004 posted 02-09-2014 02:29 PM                     Yes, I found that out first hand Friday. The file ingest failed twice. Retried again after re-seating the drive, same thing. Called and reported it. Thought it might have been just us. Thanks for the info.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 02-09-2014 03:25 PM                     Justin, FYI the letter is clearly only concerned with ingestion, not keys.  |  IP: Logged

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