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Author Topic: Dolby DSS200 Serial Automation - Cues not updating Manny Knowles "What are these things and WHY are they BLUE???" Posts: 4247 From: Bloomington, IN, USA Registered: Feb 2002 posted 02-22-2014 05:34 PM                     Just added some new cues -- they're not showing up in the build environment. Also modified some existing ones -- changes not showing up in the build environment. Old names are still there, and I've also confirmed that the DSS200 is still transmitting the old serial strings. In other words, the changes did not take effect in the build environment, even though they appear edited in the serial automation setup area. Rebooting the DSS does not resolve this issue. Also tried exporting/importing the serial cues. Does not help. Any ideas?  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 02-22-2014 06:20 PM                     Are you using another server in TMS mode, or a DSL100?  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-22-2014 06:58 PM                     What version of Dolby software are you running? When you export the cues...did you look in the file? If so, how many cues are in that file? Even if you delete them in the GUI, they don't leave the server. There is an arbitrary 50-cue limit before system 4.4.2 or maybe 4.5...I forget when the change was made to get rid of the silly limit.  |  IP: Logged Manny Knowles "What are these things and WHY are they BLUE???" Posts: 4247 From: Bloomington, IN, USA Registered: Feb 2002 posted 02-22-2014 09:29 PM                     Pete, just the DSS200. Steve, interesting. I'm running version 4.3.5 (13). Just saved the cues and will import to Excel at home. Please stand by.  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 02-22-2014 09:31 PM                     I have had issues with the 100's not exporting and importing the serial cues and often after updates they are gone and had to be manually reentered even though they are still listed there  |  IP: Logged Manny Knowles "What are these things and WHY are they BLUE???" Posts: 4247 From: Bloomington, IN, USA Registered: Feb 2002 posted 02-22-2014 10:41 PM                     OK. I looked at the exported cues. The file reflects the latest list of cues -- as entered -- plus a few old ones that I thought I had "deleted." There are a total of 67 records. To clarify -- the cues in the file are NOT the cues in the build environment, which still has all the old cues, unchanged. ...now, back to the file: Most cues are assigned a simple 5-digit number, but a few have a much longer "urn:uuid..." instead.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-23-2014 04:43 AM                     I believe the way the cues are identified was changed at some point, but I would think that 4.3.5-13 was still using the non-UUID method.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-23-2014 07:18 AM                     Manny, I would get away from 4.3.5.13 ASAP. Of that generation, 4.3.5.9 was much more stable. However, I do suggest moving to 4.7.1.10 at this time. 4.7.x addresses many issues and doesn't seem to add any. You'll find your cue limit issue gone, if you have an NTP source for your server, you'll find that the clock stays in sync much better, subtitle handling will be much improved, frame rates have increased (the number of ones recognized), DCI compliant...etc.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-23-2014 07:54 AM                     The only downside on a cat 862 is that 4.7.x (actually 4.4 onwards) will be much slower in selecting content than 4.3.x You may want to warn the customer before updating.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-23-2014 09:56 AM                     It is only slower because of the DCI compliance thing. It has to check each clip so the time it takes is proportional to the number of clips in the show. Heck GDC never used to check before their version 8. Personally, I'd like an "anticipation" time such that the show starts the check prior to the posted time so that when the time comes everything is on time. (e.g. lets say it takes about a second a clip to check and you have 15 clips...if the show is 7:00, then the DSS200 should start at 6:59:45 to allow for the checks...but alas it does not). However, with System 4.5 onwards, one can set shows down to the minute instead of 5 minutes (use Ctrl-click).  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 02-23-2014 11:29 AM                     The dinosaur lives on....  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-23-2014 12:37 PM                     Sure, I did not mean to say that Dolby have worsened their software, just that because of DCI everything is slower. To be honest with you maybe a little too slow on the 862 - but I haven't checked 4.7 if that has improved a little. Doremi have slowed down with DCI versions, but not as much as Dolby did. That being said, Dolby work, Doremi don't  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-23-2014 02:45 PM                     I definitely think that Dolby could do something to make it faster to check at show time...again, have an anticipation scheme to get the checks going ahead of time for a scheduled show. GDC checks faster than Dolby too. With a CAT745, it is practically instant on the checks. However, I haven't found anything as reliable as a CAT862 system...they just work for us. Their service record (replacements and such) are also way above everything else. I don't think that 4.7 speeds up the "Checking Licenses" thing at all. It seems about the same as 4.4  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-23-2014 06:22 PM                     Reliability-wise, I agree, besides some WSOD every now and then  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 02-23-2014 08:17 PM                     They'll get the content search speed back up eventually... GDC had that same issue on early 8.01 Build whatevers and now they search almost instantly starting at Build 131. I will definately admit that 4.7.whatever.whatever is a drastic improvement over 4.5.whatever.whatever. I already have it running on all the Dolbys I service. Mark  |  IP: Logged

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