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Author Topic: Solaria One Dumping Content Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 06-07-2015 09:35 PM                        We ran two shows today without a problem. On our third show we got through the trailers and the screen went black and the automation went through to the end of show routine. I checked and the content had been dumped from the control screen. I reloaded the playlist and set it to begin with the feature. The only control buttons that lit up were the Stop and Pause. It waited a few seconds and it went to the end of show commands after the feature content. Tried a different playlist. Same thing. Tried plain content. It would wait a few seconds and then unload content. Rebooted. Same problem. Sent people home. Tried with different content (trailers, different feature). Same results. There are NO warning lights or error messages. I have not looked at the logs yet. I have closed down everything - projector, server and will boot them all up in the morning. We may have had a similar problem a week ago when I wasn't at the theatre. The projectionist said it dropped the feature about halfway through and did the close down procedure. He reloaded the playlist and moved it to the point it closed and it started fine. No problem since then. Any ideas on what is causing this and how to correct?  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 06-08-2015 06:36 AM                        The Christie I.M.B. would be the most likely culprit. We have had this happen at two of our locations, the result was getting the I.M.B. replaced. If the theatre is on the Christie N.O.C., they can pull the logs and tell you what exactly the problem was.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 06-08-2015 07:52 AM                        I'll be pulling the logs this morning. This is a replacement IMB, which doesn't make me happy.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-08-2015 10:58 AM                     Oh...you'll be replacing that IMB somewhat regularly. We still have two new-in-the-box IMBs for sale too.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 06-08-2015 11:08 AM                        We're still under warranty for the time being. This is rather pissmaking.  |  IP: Logged Peter Provorov Film Handler Posts: 23 From: UL, Moscow/ Russian Federation Registered: Aug 2014 posted 06-08-2015 09:47 PM                     You need change new IMB, I get same problem. only change IMB.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 06-08-2015 10:34 PM                        Yup, a new IMB is on the way. Our 4th in a year and a half (one arrived broken, but still...). Is Christie ever going to fix this problem, or is it a way to guarantee we single screeners sign up for extended warranties? The distributor was nice enough to get us an .mp4 of the movie, but we couldn't download it in time. Maybe we just need to get Blu Ray or .mp4 backups with every movie so the show can go on.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-09-2015 05:57 AM                     It is quite clear that the Christie IMB S2 has intrinsic problems with it. I hear there is an S3 in the works but I have no idea as to when it will be released and I'm sure it too will have its growing pains. They ALL do.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 06-09-2015 08:18 AM                        There's growing pains and then there are terminal diseases...  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-09-2015 08:59 AM                     Are you telling me you didn't know about the IMB S2's woes before buying the Solaria 1/1+? The fact that one is tied to a particular server when deciding on that projector should have been reason alone to raise an eyebrow. There are other "cheap" projectors on the market.  |  IP: Logged Sam D. Chavez Film God Posts: 2153 From: Martinez, CA USA Registered: Aug 2003 posted 06-09-2015 09:24 AM                       I have one customer who bought this projector despite my objections and has lived to regret it. Course he was on the Christie VPF. Of the six projectors we sold him, it's the only constant headache.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 06-09-2015 11:37 AM                     As far as I understand, that Christie IMS is part of Christies Duo and laser-projection systems - and as such, part of Dolby Cinema Systems. I'm wondering how these high-profile auditoriums can get away with such an unreliable central device? - Carsten  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-09-2015 11:55 AM                     Yeah...me too.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-09-2015 12:45 PM                     And I have yet to have a single SX-3000 fail or even go blip. Yea, that Chinese stuff really sucks! Mark  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-09-2015 01:14 PM                     Um...I can't make that claim. Definitely had the blip and its cousin, the 2000AR IMB definitely has had some issues too. But nothing has proven to be as bad as the IMB S2.  |  IP: Logged

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