my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » NEC NC900C errors

Author Topic: NEC NC900C errors Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 06-12-2015 12:04 PM                     The theater isn't even open yet and they're having their first issue. Code 302 Self Test Error. Also Code 372 ICP Data Path - Blue error came up on same projector. We actually had the 372 error come up on 2 different projectors. The other projector was fine after rebooting. Any ideas?  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-12-2015 02:49 PM                     Re-seat all the cards and connectors related to the T.I. stuff and try booting again. Beyond that open a problem tag for that projector with NEC Tech support. They do have a 1-800 number. I recently had one NC-900 projector that would boot with errors but if you let it sit long enough the errors would clear and it wold run normally. Took about 30 mimutes though. Reverting back to an older FW version and than back up again fixed it. If you happen to have multiple NC-900's on site you could swap the ICP. You didn't mention server type so I donno if you have IMB type or if you are using legacy input. Out of 30 some NC-900's I have installed I have only had three that have had any problems. I installed one earlier this week... projector was fine but IMS gave fits. Be sure you update them to the latest service pack (4.216). The one earlier this week had 4.215 in it and had the issue where the screen was gray hen a macro was selected. The last two or three updates also have pertinent lamp cooling and or ballast updates. Mark  |  IP: Logged Richard May Phenomenal Film Handler Posts: 1057 From: Floral Park, NY USA Registered: Aug 2004 posted 06-13-2015 07:28 AM                     Thanks Mark. I'll check all connections. I'm using the Doremi IMS in all units.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-13-2015 08:34 AM                     Richard, You cold also power down that IMS slot and see if the projectors boot normally. I would almost suspect those IMS before I'd suspect the projector. Mark  |  IP: Logged Ian Freer Expert Film Handler Posts: 135 From: Wellington, New Zealand Registered: Oct 2003 posted 06-15-2015 12:39 AM                     Slightly off topic, but I don't think the NEC Firmware updates has the Ballast update. There IS a Ballast update (ver 207), but this needs to be done separately, it cannot be done via DCC. Cheers, Ian  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 06-15-2015 03:51 AM                     Does it? I thought that that was automatically done by DCC.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 06-15-2015 06:22 AM                     The DCC DOES update the ballast but there are TWO ballast hardware versions and the DCC will only put the right version on the particular hardware. If you look at the NEC version sheet, you'll see both listed.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 06-15-2015 10:11 PM                     Yep... the ballast was redesigned about a year ago. Under certain lamp failure modes a blown lamp could also take out the ballast. Had it happen on one and they ran single lamp for two months until the new part was available. Its a 2.5 hour job to replace the lower ballast!  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.