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This topic comprises 3 pages: 1 2 3
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Author
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Topic: Moving color wheel from DP-3000 to 32B
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Marcel Birgelen
Film God
Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012
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posted 07-03-2015 04:55 PM
quote: Martin Murray Lol if only it was that easy to get Barco parts. I think I'm going to put in a Christie and be done with it. Much easier to deal with and get parts for. Worst mistake I ever made was converting from Christie to Barco to begin with, I do regret it daily.
I can't speak for your location, maybe Barco's service just plainly sucks over there, although Steve doesn't seem to have any problems. My experience is more like Steve's. As long as a projector isn't EoL*, it's usually no problem to get parts for it. They might not be cheap and if you need them pronto, the shipping costs also adds to it, but they are generally available and usually ship within a few days.
It seems to me you had a string of bad luck with your Barco projectors, but if part availability is a problem, I suppose it's more to blame on your supplier or integrator than on Barco itself.
Also, for equipment on Priority Care, they usually provide replacement hardware either the same or at least the next day. You also can call them 24/7. At least that's what they offer over here. It's expensive, but it works.
As for this particular case, I'm certain if you call Barco and ask for the appropriate color wheel for your 32B, they will come up with a part number and a bunch of distributors that can provide it for you, if yours cannot.
* I once bought a spare part for a CRT projector that was about 10 years EoL directly from them, so even if it's EoL, it doesn't automatically mean they don't want to help you, although in this case, I was just plain lucky.
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