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This topic comprises 2 pages: 1 2
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Author
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Topic: error cat 862
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Leo Enticknap
Film God
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Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 07-10-2015 12:45 PM
David's problem sounds similar, if not identical, to this one I had last month. Same server and media block, same projector. The only possible difference is in the software versions involved: on my setup they are 4.8.4.10 for the server and media block, 2.11 for the projector and 15.1 for the TI board.
I opened up a Dolby technical support ticket (if David wants to reference it in his own ticket, the case # is 00215299), but they couldn't replicate the fault when investigating. They asked me for a copy of the DCP that had started to play when the screen went blank, but I'd already deleted it. The way we left it was that if and when this happens again, I'll save the DCP(s) involved for future investigation. He clearly suspected a bad DCP, but I'm not sure, given that this DCP played on at least two other occasions without any problem.
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