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Author Topic: Arts Alliance installed projectors - SuperUser password? Steve R Pike Film Handler Posts: 66 From: Gloucestershire, UK Registered: Apr 2011 posted 10-17-2015 02:28 AM                     Hi all I need to disable the subtitle engine on our doremi server as we are showing Sing a Long Frozen today. The weird thing is the DCP has burned in subtitles for the songs but the DCP file sent to us is also showing a Hard of Hearing set of subtitles (including when the songs are on) - so we have two sets of subtitles on screen for the songs! I need to disable the subtitle engine from device manager however we do not have the admin password! We have an AAM installed machine but no one on their help line is answering. I may have read somewhere that you can't display passwords on here but I'm pretty desperate - Does anyone know of what the default password is for the admin account (SuperUser)? Thanks in advance.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 10-17-2015 02:59 AM                     You may be able to find the password on the user manual but in the end it's a mastering issue, you should ask for another CPL, properly made.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 10-17-2015 04:32 AM                     I would assume that the password for AAM installed systems is still the Doremi default password? I am sure someone will send it to you privately. The fact that your system is actually displaying closed caption in addition to burnt-in subtitles may be related to a recent Doremi software you are running (2.6.x). In that case I assume you are actually not using the projector subtitle engine, but the Doremi subtitle engine. This one has an option 'Process closed caption data if no subtitle content is dedected'. You should uncheck this, as it may cause trouble with other titles as well. - Carsten  |  IP: Logged

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