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Author
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Topic: Doremi "Rescue Mode"
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Austin Pettit
Film Handler
Posts: 7
From: Big Sky, Montana
Registered: Nov 2015
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posted 11-01-2015 01:38 PM
Hi Film-Tech vets! I know I'm brand new here, but hoping you guys can help me out a bit. Working with the usual Doremi DCP-2000, we're having a wee bit of an issue. Ok, more like a major issue as far as I know. Anyway, we weren't having any luck with CineLister, with it saying "Couldn't load the ShowPlaylist." So we went into the diagnostics and it's telling us that the Security Manager is in "Rescue Mode." Already been working with Doremi's tech support and sent them a report, but they're telling us we need to replace the Dolphin card. I'm really hesitant since we JUST had to replace the Dolphin card on the screen next door and those things are so expensive. After diagnosing everything on the other server, it was pretty evident that the Dolphin card was indeed having issues as it was saying things like "Dolphin card not found" and such related errors upon bootup. This time however, the server's saying it's finding the card just fine and when going to the "About" program, everything (firmware and software) seems to be loaded up as usual.
SO, I am hoping beyond hope that there is SOME way to manually pull this thing back out of "Rescue Mode," but according to tech support the only way to do that is by replacing the Dolphin card. Their tech support is great and I'm inclined to believe them, but I just want to make sure I've exhausted all efforts before ordering a new card. Any advice? Or do I just need to suck it up and order the new card? We're just a little 2 screen independent theater, so if there's ANY way that this can possibly be a software issue that we can fix, that would just be awesome.
Anybody here ever had any success getting their systems out of rescue mode?
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Marin Zorica
Jedi Master Film Handler
![](/ubbmembers/1716a.jpg)
Posts: 671
From: Biograd na Moru, Croatia
Registered: May 2003
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posted 11-05-2015 04:52 PM
Well.....they designed it, they can make it work again, i doubt there is any electronic problem ever, maybe in some rare cases.....as Steve mentioned they should have soem repeir policy on that, except just swapping with new card. As for dead cards, i did have gore board in series 1......last show ended on sunday, next friday they powered up projector and red light was on, tempered event, enclosure triggered.....so gore board not usable.....not that nobody did not touch projector, nobody wasn't even close.....
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