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Author Topic: GDC SA2000 not playing DCPs, running very 'choppy' Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 12-30-2015 11:44 AM                       I just restarted my GDC server trying to set-up some captioning glasses we just got. When I started the DCP after restarting I noticed the slider moving very 'choppy', not smoothly like it normally does. It is also taking much longer than it should to move forward. But the worst part is that DCPs are not playing at all. I obviously removed the glasses transmitter immediately and restarted the server and I am still getting the same issue. I did a complete power down and back up and it is still happening. I'm trying to call GDC right now, but has anyone encountered this before? I have a show in 6 hours so I'm obviously very concerned right now.  |  IP: Logged Phil Ranucci Expert Film Handler Posts: 236 From: Carpinteria,CA, United States Registered: May 2006 posted 12-30-2015 12:04 PM                     Long shot-make sure that the drive locks are actually locked and the drives aren't a bit loose in the frame. We had somebody with big fingers unlatch one trying to remove a CRU drive. All DCPs or just one? Did you try deleting the DCP and reloading? Try live playing the drive if you still have it.  |  IP: Logged Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 12-30-2015 12:43 PM                       Got through to GDC and they had me re-seat the IMB card in the projector and PCI-e cable and everything is working again. Didn't even need to re-marry the projector. The tech couldn't give me an explanation why it happened though. I'm concerned since it happened after a restart there might be a problem with the server start-up procedure. I ran a system check while it was happening and everything came back OK. Guess I'll just keep and eye on it. I'm the only one who restarts the system unless there is a power outage anyway.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 12-30-2015 12:44 PM                        We had a similar issue with choppy playback and it turned out to be one of the hard drives. If you can identify which drive it is, you should be able to pull that drive and it'll still work with the other two.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 12-30-2015 12:49 PM                     Yea, go to control panel and see if all your hard drives are present and have GDC check the SMART errors on each drive. Skipping is the most common issue when hard drives begin to fail or you lose sectors on a drive. Hard drives are cheap and considered an expendable item, so if in doubt just replace them. Especially is your unit is more then 4 to 5 years old. Mark  |  IP: Logged Ethan Dutcher Film Handler Posts: 26 From: Maitland, FL, USA Registered: Jun 2014 posted 12-30-2015 01:54 PM                       I'm getting OK's back from all drives and the RAID check came back fine. I did just replace one of the hard drives over the summer, so I know that they are getting to the end of their life. I do have a spare on hard, but without knowing which one is having the issue I don't know which to replace. The server is getting to about 5 years now, Is it worth just replacing all the drives and rebuilding the whole RAID?  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 12-30-2015 02:45 PM                        Yes, it is. But if you need to run shows ASAP, try taking the drives out one at a time, rebooting and see if you can playback smoothly. That way you can eliminate the bad drive. Then at your convenience, replace all of them at once.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 12-30-2015 04:21 PM                     IF you have admin access...you can check the drives yourself by going to the Storage System management. It will allow you to have it read each SMART report (one at a time) and look for item 5 (Reallocated Sectors). If it is over 100, change it. Make a note of where they are now and check a day later...if they increase in just a day...change it. Also look towards the bottom of the report and look for ANY errors...if it has them...change it! As Mark said, drives are cheap, muffed shows are expensive and annoying.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 12-30-2015 05:48 PM                     Does sound like a flaky HD in the RAID  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 01-01-2016 10:06 AM                        We just had 2 hard drives fail in a raid at the same time on a GDC server. I ran our feature as "live play" until G.D.C. was able to get us the new drives. All is good now...  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-01-2016 10:16 AM                     Here is the thing...did they REALLY fail at the same time or did one of them fail or effectively fail (internal errors that nobody noticed because it is a RAID 5) and when the other drive failed, the RAID crashed. Out of curiosity, which brand drives were they and how old were they? The other thing I'm doing with our GDCs is if we are going to change more than one drive, swapping them all out for 2TB drives to at least get 4TB of storage on them. The 2TB is a bit of a source for complaints. GDC will sell the SX-2001A, SX-2000AR with 4TB capacity now. The SX3000, via the Enterprise/Enterprise + can now have quite a bit of storage, finally (and with 3.5" REAL drives). I don't know about others, we get constant requests to go beyond 3TB of capacity with 6TB seemingly comfortable, for now.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 01-02-2016 01:11 PM                     I've had that dual drive failure in both the DSS-100 and DSS-200, but only once in each. Never had two drives fail in anything else, ever. I only have one second run site that has 4 TB of storage. No one even comes close to needing that. First run shouldn't really require that unless a manager likes to move shows around instantly and they all have to be loaded in every server... Mark  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 01-02-2016 04:57 PM                     Hmm, interesting thing about the live play function - that's a really helpful option if it works with a blown raid on GDCs.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 01-02-2016 07:56 PM                     Can one do a live-play on a 3000? Again, ALL of our customers, multiplex/art house...you name it want MORE STORAGE and more than 3TB. Our DSS systems will start to migrate to 6TB over time and other brands will migrate to 4TB or more.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 01-02-2016 10:59 PM                        quote: Mark Gulbrandsen First run shouldn't really require that unless a manager likes to move shows around instantly I'd bet that's what they ALL want.  |  IP: Logged

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