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Author Topic: Playback Content Processing Error Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 11-25-2016 10:24 AM                     During my testing of The Handmaiden (new Korean movie) after the distributor credits at the beginning of the film, there was high pitched "popping" sound, at which point I received a "playback content processing error" message. The sound cut out entirely at this point, and would return sporadically at various points in the picture. Tested it out again and again, with the same results. Nothing like this with any of our other content. Is it a problem with the DCP? The "playback content" as it were?  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 11-25-2016 10:49 AM                        Does the problem go away or remain when you play other dcp's? That will answer your question.  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 11-25-2016 10:55 AM                     Yeah, it does.  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 11-25-2016 01:57 PM                     Here's an update. I deleted the DCP, ingested it again, and now it works fine. I'm still a little suspect about this thing, so I have a backup DCP on the way. Does this sound like the right thing to do? Any ideas as to why the first ingest resulted in the above problem?  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 11-25-2016 03:31 PM                     Welcome to the world of the DCinema and the computer world. Sometimes, the first ingest is fine where all the packets were ingested fine, but you'll get this little bug where the packets were ingested fine, but processing the packets might get a glitch. Thus, you did fine by re-ingesting the content. I've seen ingested content go corrupt where one has to do a re-ingest. It's like having to reinstalling Windows sometimes, for it gets buggy where a full reinstall gets all the blocks in order. Film never had these problems. Either it ran fine or it didn't. -Monte  |  IP: Logged Bajsic Bojan Expert Film Handler Posts: 190 From: Ljubljana, Si, Eu Registered: Aug 2008 posted 11-25-2016 03:48 PM                     It would help that these threads state which equipment was used. It looks like an error on ingest to the server and most probably the assets weren't copied correctly/entirely. It surprises me that some servers still cannot verify the validity of all assets of a picture after it has 'ingested'.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-25-2016 04:09 PM                     What server was that? Content is hash-checked when ingested, in theory a 'bad copy' should not be possible.  |  IP: Logged Bajsic Bojan Expert Film Handler Posts: 190 From: Ljubljana, Si, Eu Registered: Aug 2008 posted 11-26-2016 11:14 AM                     That's what i wonder also. Otoh it might be RAID or HDD failure, and the physical relocation of files helped now, but the problem will occur on some other DCP that will be ingested now.  |  IP: Logged Jim Cassedy Phenomenal Film Handler Posts: 1661 From: San Francisco, CA Registered: Dec 2006 posted 11-26-2016 07:41 PM                     I had two Handmaiden screenings the week of Nov 13th. I seem to recall that "the other guy" working that week who did the ingest and first screening had some trouble also solved by a delete & re-ingest. I'm out of town till December 3rd, so I can't go pull the logs to check. The equipment was an NEC 2000C, and Dolby DSS 200. I don't recall the software versions involved. I don't remember having any trouble during my screening on the 15th. But I DO remember that: 1) It was a pretty long movie. The last one of a long day of press & preview screenings. (which also included "SING"- - which comes out just B4 Christmas and was a lot of fun!) 2) It had a lot of credits. 99.9% of them in Korean. I just wanted to shut everything down & go home, but 3 or 4 people sat through the entire credit scroll, and, I could be dead wrong on this, but I knew who they were and I'm pretty darn sure none of them can read Korean any better than I can. (which I can't) So I couldn't figure out why they were hanging around, unless they were waiting to see if there was a "bonus scene" at the end. . . . . Or just doing it to annoy me....  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 11-26-2016 07:53 PM                     Hey guys, thanks for all the input. Sorry, btw, for not stating the equipment. Obviously that`s useful Christie 2210 proj with a Christie IMB. Yeah, I used the backup I received just in case. Everything`s cool.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-26-2016 09:57 PM                        This is why when studios do a tech check for a high profile screening, the studio's technical representative and the Dolby tuning tech will sit and watch the entire movie in real time, from the opening logo to the end of the credit crawl. It's the only way you can be even close to 99.99% sure that the playback which matters will be glitch-free.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 11-26-2016 10:03 PM                        Humph.  |  IP: Logged

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