|
|
Author
|
Topic: DSS200 problems
|
Phil Ranucci
Expert Film Handler
Posts: 236
From: Carpinteria,CA, United States
Registered: May 2006
|
posted 12-11-2016 04:16 PM
We've got 2 screens running 4.3.5 that have been very stable. We haven't upgraded them in a while. We need to ensure subtitle playback with TLS. Anyhow, one screen will stop during playback, screen goes black for 10-15 seconds, and then resume playback, but about 20 minutes earlier in the film. Also the timer displays the time it stopped playback and does not advance. "Disconnected" error is displayed. When this happened before, I sent the logs to Dolby. Dolby recommends reloading the software, which we will do. However we're not eager to lose all our cues, especially the NCM preshow ones. The latest attempt to download the logs, the "export" button is grayed out and cannot get them. Anybody else ever have this problem? TIA
| IP: Logged
|
|
|
|
Leo Enticknap
Film God
![](http://www.film-tech.com/ubbmembers/534a.jpg)
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
|
posted 12-12-2016 10:48 AM
Does that behavior differ between an 862 and a 745-based system? When trying to export logs over an 862 "black screen of death" problem last year, I'm convinced that I wasn't able to do so from the client running remotely, at all. I generally try not to do anything else while a server is playing out (ingestion, playlist building, you name it), just in case. My memory of that afternoon isn't accurate enough to say for sure, but I can say for 99.9% sure that I couldn't export the logs from a remote client, and that it wasn't playing throughout any attempt.
It would certainly make sense that you can't export the media block or IMB logs while it's playing, because while it's playing, it can't do anything else (you can't ingest KDMs during playback, either - not at all on a 745, and on an 862 it won't process them until playback has stopped).
| IP: Logged
|
|
|
|
All times are Central (GMT -6:00)
|
|
Powered by Infopop Corporation
UBB.classicTM
6.3.1.2
The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion
and agrees to release the authors from any and all liability.
|