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Author Topic: Software 2.8.11 is the latest release for ShowVault Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 02-26-2017 08:18 PM                     Hi all, We get problem with server ShowVault when we was downgrade SW 2.8.11 to 2.6.4 The server can not see eth0, eth1 and port USB... Everyone can help me to fix it.  |  IP: Logged Annli Com Expert Film Handler Posts: 140 From: ShibuPaul-India Registered: May 2014 posted 02-27-2017 02:56 AM                        Dear Nguyen Jack Software 2.8.11 is temporarily made unavailable due to an USB mounting issue on Intel SE7221 motherboards and issues if a downgrade to 2.6.4 is required. Info From Doremi.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 02-27-2017 04:13 AM                     So a new SSD is required if the downgrade does not work?  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-27-2017 09:14 AM                     I suggest you reinstall 2.6.4 and patches again. - Carsten  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 02-28-2017 03:37 AM                     Marco Giustini: swap new SDD from another server using software 2.8.11 is working. with new ssd using software 2.6.4 it didn't work. Carsten Kurz: port USB don't see.  |  IP: Logged John Thomas Film Handler Posts: 75 From: Boston, MA Registered: Sep 2011 posted 03-04-2017 12:13 PM                     I don't know how to get 2.6.4 working on a downgrade, but you can recover it back to 2.8.11 to get it running again. You will need to mount a usb flash drive containing the 2.8.11 package using terminal. If you contact Dolby/Doremi they may help you with this, but here is the quick-and-dirty: Plug in the flash drive, open terminal, and enter the following: su root (enter the root password at the prompt) mount /dev/sdh1 /media/usb0 At this point you should be able to run Ingest Manager and install the 2.8.11 package.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 03-04-2017 10:57 PM                     If the problem is that you can't mount a USB drive to ingest 2.6.4 from, you can ftp it into rc.once and it will install on reboot.  |  IP: Logged John Thomas Film Handler Posts: 75 From: Boston, MA Registered: Sep 2011 posted 03-05-2017 12:54 PM                     When this problem occurs the server can't see eth0 or eth1 either.  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 03-06-2017 01:22 AM                     Thank John, i will try to do it. Dave: the server can't see eth0 and eth1, can't using FTP for tranfer.  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 03-06-2017 02:18 AM                     Take out SSD, plug it into linux machine or other and copy 2.6.4 .pkg directly to rc.once, than back to server and it should install!!??  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 03-06-2017 03:42 AM                     Marin, The SSD has a strange connector which ends up on a little board connected to the MB via USB if memory serves. It may work when connected to a computer via USB but I am not sure. I hope Dolby will happily provide a FOC SSD if a known faulty software has caused the issue?  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 03-10-2017 11:49 AM                     On SSD board there are just strip pins, but on motherboard side, shouldn't there be SATA?  |  IP: Logged Tim Sherman Expert Film Handler Posts: 125 From: North Ridgeville, OH, USA Registered: Aug 2000 posted 03-13-2017 01:39 AM                        No, the os SSD is connected to the motherboard by usb. You can run a doremi server off of a usb flash drive plugged into that usb on the motherboard. It runs slow on boot up but it does work. You can enter a command in terminal and back up your entire os to a usb flash drive as a backup in case something happens to the on board SSD.  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 03-13-2017 04:28 AM                     Hi Tim, How can type a command in terminal and back up your entire os to a usb flash drive as a backup in case ? Thanks.  |  IP: Logged Tim Sherman Expert Film Handler Posts: 125 From: North Ridgeville, OH, USA Registered: Aug 2000 posted 03-15-2017 07:29 PM                        Backup: The commands below can be done locally in Terminal or remotely via PUTTY Disconnect all other USB / eSATA device from the server. Plug the EB-USB into the server front USB port, auto mount will open an ingest window and scan for DCP’s pkg etc, close this and quit the ingest window. Open a terminal window, Menu/System/Terminal Log-in as SU <enter>, password XXXXXX <enter> To confirm the drives names: mount | grep media | grep usb | tail -1 | awk '{print $1}' <enter> It should look like this = /dev/sdh1 sdh is the EB-USB device. To check this correct can you also type: mount <enter>, this will show you all mounted devices = /dev/sdh1 on /media/usb0 type ext3 (ro,sync,nodev,noexec,noatime) USB0 should be the EB-USB. To copy the complete boot-flash (SSD) to a USB: dd if=/dev/sdg of=/dev/sdh<enter> This will take several minutes.  |  IP: Logged

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