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Author
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Topic: Dolby DCP‑2000/DCP‑2K4/ ShowVault software release v2.8.16
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Jack Ondracek
Film God
![](http://www.film-tech.com/ubbmembers/1466.jpg)
Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002
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posted 08-02-2017 10:42 AM
I got a note about this last month, quoting Dolby as saying the update “fixes issues that caused sporadic audio noise or loss of audio, 4K image artifacts, in addition to other bug fixes”.
Of our 3 machines, we have two that randomly produce a loud crackling sound or fail to produce audio altogether (encrypted content only). Rebooting them fixes the problem, at least until after we shut them down for the night and restart the next day. We regressed one machine, which stopped the issue. That tactic didn't work on the other one. Leaving them on 24/7 would prevent the problem from recurring (I think), but I don't do that, and that's another subject.
All of this started at the beginning of our season, when we had everything updated to the "latest and greatest" We were fine until then.
As for the question: We're waiting on this until after Labor Day, when we're only open weekends. After the disruption the last updates caused, I want some time to recover if this one doesn't work as advertised.
From the lack of conversation around these parts, I had thought we were the only ones that had this problem. Since then, I'm aware of a couple of locations in Seattle that appear to be going through what I am.
BTW... before this "patch" came out, I knew nothing about Dolby's efforts to fix the problem this way. Right up until the announcement, they were suggesting I had an IMB problem and should buy new ones...
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