my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » How to troubleshoot DCP wont play

Author Topic: How to troubleshoot DCP wont play David Buckley Jedi Master Film Handler Posts: 525 From: Oxford, N. Canterbury, New Zealand Registered: Aug 2004 posted 02-16-2018 12:00 AM                        Barco DP2K-6E, integrated ICMP, the DCP and key ingested OK, on the content list the movie shows with a green tick, the key is in time range, the clock is right, the <ContentTitleText> tag matches the filename. Once can load the movie into the player OK, but when one presses play, the error message "no valid key found cannot play" appears. And obviously the movie doesn't play. How can I figure this out?  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 02-16-2018 12:02 AM                     The key and content match? You've double checked?  |  IP: Logged David Buckley Jedi Master Film Handler Posts: 525 From: Oxford, N. Canterbury, New Zealand Registered: Aug 2004 posted 02-16-2018 12:10 AM                        Checked as far as I can; the DCP filename matches the filename in the email the key came in, the name in the file is the same, the serial numbers match our documentation from the installation, the time limits s are good, the clock is right. it's an _OV. I can't think of anything more to check.  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 02-16-2018 12:15 AM                     Hmm weird. I'd call technicolour/deluxe or whoever it is that distributes your keys. If it's a key issue, it's something on their end, not yours.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 02-16-2018 12:17 AM                        My next step would be to delete the key and reingest it and see if that fixes the problem. If not, then delete and reingest both the key and the feature and see if that fixes the problem. You can also inspect the key using a text editor on your computer to see if it looks normal with the correct serial number and filenames and such.  |  IP: Logged Bradley J Sime Film Handler Posts: 68 From: Edmonton, Alberta, Canada Registered: Apr 2016 posted 02-16-2018 12:18 AM                     That's a great idea.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 02-16-2018 01:12 AM                     You might have to send Deluxe the ICMP's certificate. There have been times that they have the wrong certificate attached to the serial number.  |  IP: Logged David Buckley Jedi Master Film Handler Posts: 525 From: Oxford, N. Canterbury, New Zealand Registered: Aug 2004 posted 02-16-2018 03:45 AM                        And.... deleting and re-ingesting the key appears to have made it work. This does not make good sense.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-16-2018 06:45 AM                     A lot of things in DCinema world don't make good sense. Deleting/reinstalling can clear problems if the original ingesting didn't put all of the bits and pieces where they belong. Do you know what version of ICMP software you are running?  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 02-16-2018 09:17 AM                        Check the UUID of the CPL against the one for which the KDM is written. That will tell you definitively if the KDM is for the correct version of the DCP. The KDM XML file will also tell you the serial of the media block for which it's written, so you can check that, too.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-16-2018 10:06 AM                     Leo...he said he deleted the KDM and reingested and now it works. If it was a UUID problem, he'd still have a non-playable.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 02-16-2018 10:33 AM                     David, how did you ingest that key - from a USB or network ingest source, or through your browser's drag'ndrop feature? Nothing specific here, though, some ICMP software versions do show minor glitches here and there, and some procedures may cause more issues than others. Not typical though from my experience with the ICMP. If such a problem is persistent, there are ways to check the server certificate against KDM and CPL to find out wether they really match. - Carsten  |  IP: Logged Adam Martin I'm not even gonna point out the irony. Posts: 3686 From: Dallas, TX Registered: Nov 2000 posted 02-16-2018 07:05 PM                     quote: Leo Enticknap The KDM XML file will also tell you the serial of the media block It's not exactly that cut-and-dry. The KDM XML will tell you the player hash. The serial number may or may not be explicitly shown, or it may be shown in hexadecimal format.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.