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This topic comprises 2 pages: 1 2
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Topic: Cannot connect to Barco Alchemy FTP
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Marlon Martins
Film Handler
Posts: 78
From: Torres, RS, Brazil
Registered: Apr 2015
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posted 04-07-2018 11:24 PM
quote: Ioannis Syrogiannis
Did you try to ping the alchemy server via the SV terminal?
no, thinking back this should be the first thing i should have done... ![[Frown]](frown.gif)
quote: Ioannis Syrogiannis
Could it be that the subnet/subnet mask does not allow the server to connect to alchemy?
i don't think so, they are 255.255.255.0
IP on the projectors only change X.X.X.1 and 2
quote: Ioannis Syrogiannis
What was the way to try to connect from the notebook?
notebook lan <> server lan (the lower left ports)
quote: Ioannis Syrogiannis
Was it also the FileZilla program, or something else?
we only tested with it, as it connected correctly on the SV, so we "assume" it would do the same on alchemy
quote: Ioannis Syrogiannis
"Direct connecting" means what ethernet port?
lower left ones on the projector
quote: Ioannis Syrogiannis
Again, what was the network configuration scheme?
ip 192.168.50.X (1 and 2), mask 255.255.255.0
@Carsten
we didn't get a login error, the ftp client or the "test" on the SV get a timeout error. they don't find the projector ftp server.
i will try again tomorrow, will be back with the results. thanks for the help guys, you are the best ![[Wink]](wink.gif)
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Marcel Birgelen
Film God
Posts: 3357
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012
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posted 04-08-2018 02:58 PM
Make sure you choose an IP on your notebook in the same subnet as that of your ICMP. If your subnetmask is 255.255.255.0, then that means that everything that shares the same FIRST three octets in your IP address is in the same subnet. So 192.168.77.4 and 192.168.77.7 are in the same subnet. 192.168.77.4 and 192.168.78.7 are not.
See if you have the "telnet" utility installed on your notebook. If not, Google "install telnet" for your apropriate OS.
Make sure you temporarily disable your local firewall. This includes stuff like the Windows Firewall, but also Norton Internet Security, etc.
Now, start a console (or DOS box when running Windows) and type:
Step 1:
ping <LAN icmp IP>
Step 2:
telnet <LAN icmp IP> 21
replace <LAN icmp IP> with the LAN IP address of your ICMP.
If step 1 fails with something like "destination unreachable", then your network connectivity is broken. See if you plugged in the right ports on the ICMP. The LAN ports, if memory serves right, are on the right side of the Alchemy.
If step 1 succeeds, for step 2, see if the FTP login prompt of the ICMP FTP server appears.
If you do not get a login, then for some reason, the FTP server on your ICMP isn't running. You can try to fix it by restarting the ICMP, if that doesn't help, you might contact Barco for assistance.
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 04-08-2018 03:07 PM
quote: Marlon Martins
mmm, this may be my mistake... but why it works on finding the other servers ftp via that port? the upper right ports are on different network (10.230.192.X).
There is bridging between the cinema controller and the ICMP, however, that may not work for incoming ftp connections. Also, the cinema controller board ethernet is very slow compared to the ICMPs Gigabit interfaces. In general, it should work if you have the SV control net connected to the Barco cinema controller, and the SV data/content network connected to e.g. the first ICMP ethernet port.
While you are allowed now to have all three Barco network interfaces on the same subnet since some firmware release, I guess it is still advisable to separate them. Otherwise, you may actually end up ingesting content through the cinema controller. We only use that port for control and kdm ingest. Even ingesting trailers is too slow.
- Carsten
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Ioannis Syrogiannis
Expert Film Handler
Posts: 147
From: Reykjavík, Iceland
Registered: Jun 2005
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posted 04-09-2018 01:03 AM
I 'll just repeat what the rest of the guys wrote:
The three ethernet ports (work as a switch, they use the same controller) on the cinema controller board of the projector are not the proper way to transfer content.
As far as I 've seen, and evidently you also have, ftp connection to the server is not possible.
Even if it was possible, regardless of the ability of Doremi products to do so, it is not advisable to use the same ethernet controller for both remote-controlling and moving big data files. You might need more ethernet cables and/or switches for that, but safety comes first when you have customers to serve and you need them happy.
You have to configure one of the ICMP ethernet ports. (Different controllers used, so you can configure each port to a different IP scheme. I guess that you won't have to configure both. One would be sufficient.)
For testing, you can follow the (very) thorough guide Marcel made for you.
ShowVault have two ethernet ports (and controllers) also. Once you verify that your problem was using the projector's network, instead of the server one, you can configure the one you prefer for FTP connection to the Alchemy server. Have in mind that there are two sets of credentials to create an FTP connection to an Alchemy server. Transferring data between the two servers will work with either one, exporting DCP(ackages) for external use will have to do with the one using the username "ftpdcps".
In any case, step one is to figure out the network settings and the physical connection.
If you find yourself in trouble from then on, you know where to post a reply.
:-)
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