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Topic: SRX-R320 sudden device reset during film projection

Marcin Rostkowski
Film Handler

Posts: 3
From: Warszawa, WAWER, POLAND
Registered: May 2018

posted 05-25-2018 08:27 AM

Hi all,

I'm a new person here so I want to say first "hello everybody" [Smile]

I have problem with SONY SRX-R320 and maby some of You have simillar case.

During Film Projection, the projector sudden restart.

It happens with no allert or something like that.

I have some screen shots"

Can You help me with solve this problem ?

Thank You,
Marcin

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Mark Gulbrandsen
Resident Trollmaster

Posts: 16657
From: Music City
Registered: Jun 99

posted 05-26-2018 09:49 AM

The SRX-320 is made to play DCP's, not films! Of course it's going to throw all sorts of strange errors if you try to run film on the thing.

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Marcin Rostkowski
Film Handler

Posts: 3
From: Warszawa, WAWER, POLAND
Registered: May 2018

posted 05-28-2018 03:20 AM

Hi,
My mistake, I wrote it wrong, Of course I was writing about DCP file with actual KDM file.

First problems start after trying to Mariage USB disk with DCP.
USB disk from distributor doesn't want to connect properly with MediaBlock. After few tries we asked them to send second one. Second drive connection with MB was good. I was thinking that USB igesting port is faulty.

After two days they started playing DCP and after about one hour of projection, projector start to restarting. There is no allert before this abnormal operation.

I wrote to Veritekk, it's a SONY PromieSupport agency, but they want 300 Euro on the beggining for starting helping me.

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Carsten Kurz
Film God

Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009

posted 05-28-2018 05:18 AM

I am not entirely sure, but it seems there are problems with the secure enclosure sensors or power supply. Then the marriage breaks and playout has to stop. I can't give you any advice on how to solve that issue yourself, though, other than maybe sourcing a service/maintenance manual and trying to find something in there.

- Carsten

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Marcin Rostkowski
Film Handler

Posts: 3
From: Warszawa, WAWER, POLAND
Registered: May 2018

posted 05-28-2018 06:12 AM

Thank you for advice,
I have all the service instructions, but to solve the bad operation of the projector, I need an error code or a warning code that will appear in the Projector logs or Media Block logs.

The projector only shows errors with communication and does not record any specific "error code".

I wonder if this is related to UPS's bad work. Maybe the UPS is damaged and sends information via USB to the Media Block to shut down.

I am totally new in these topics and I do not know where to start to search some solutions.

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