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Author
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Topic: The Happy Prince - HOH version.
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Steve Moore
Expert Film Handler
![](/ubbmembers/4753a.jpg)
Posts: 211
From: Leeds, West Yorks, UK
Registered: Apr 2008
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posted 08-03-2018 10:22 AM
Hi Stephen,
We played it, in Leeds for just one show also and were not aware of any issues with it, though I didn't watch it all the way through, personally; ho one complained on the way out.
However, we did receive this email, below, the day after we played it. Could it be that it is something to do with the various languages that might have upset it?
"Attention all staff,
When playing the feature presentation of The Happy Prince the sections of the feature that contain French and Italian dialogue are subtitled.
The subtitles are present within the OV, please ensure that your projector or server has subtitles enabled so that these outplay correctly.
If you have concerns with this please don’t hesitate to contact me
Cheers Jason
Jason Harrod Senior Account Manager"
Motion Picture Solutions Ltd
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Stephen Furley
Film God
![](http://www.film-tech.com/ubbmembers/1277b.jpg)
Posts: 3059
From: Coulsdon, Croydon, England
Registered: May 2002
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posted 08-04-2018 11:07 AM
Doremi DCP2000 server, NEC NC800c projector. Don't know software versions offhand, but updates were applied during the last service visit, a couple of months or so ago. The cinema is now closed for just over two weeks for further refurbishment work. We have no other systems, this is a single screen venue. I do have the DCP-o-Matic player on one of my laptops, but the DCP in encrypted, and I obviously don't have a KDM to enable me to play it on the laptop.
I'm pretty sure that the projector is rendering the subtitles. We show a lot of subtitles without problems, the only problem we ever had with them was quite recently when an equipment fault caused the subtitles to disappear from time to time. This was quickly fixed, but the problem then occurred at random, not always in exactly the same place, as is happening in this case. If I pause playback after the subtitles disappear and step back three minutes then they come back, but then disappear again at the same point. If I allow the film to run through to the end then they do not come back.
Have played the whole of another subtitled film since this happened, without problems.
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Stephen Furley
Film God
![](http://www.film-tech.com/ubbmembers/1277b.jpg)
Posts: 3059
From: Coulsdon, Croydon, England
Registered: May 2002
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posted 08-05-2018 08:35 AM
I will be going in to the cinema later this week, and can check the software version.
Getting another cinema to try playing it not practical. It would mean finding a cinema who would be prepared to find time to ingest the film, and screen the affected part. There is a multiplex about one minute walk away, but contacting anybody there with any technical knowledge is impossible. Even finding somebody who can or will sell you a ticket if the self-service machines are not working is difficult. I still remember the difficulty I had retrieving one of our films which was delivered to them in error a couple of years ago. There are a couple of independent cinemas more like ourselves I could try, but they would need to have a kdm for the film, and neither of them are showing it at the moment, so would not have one.
Have read what the server installation manual has to say about subtitles - not much, but the first thing it says is to install the licence. I don't know if such a licence is installed. Again, will look this week.
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