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Author
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Topic: Keys think they are Features
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Martin McCaffery
Film God
![](/ubbmembers/37a.jpg)
Posts: 2481
From: Montgomery, AL
Registered: Jun 99
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posted 08-10-2018 11:33 AM
Problem solved, but since Deluxe has never heard of it before, thought I'd write it up.
We have a feature that has been on our drive for a month or so. Ran fine when we showed it, we held it for and encore show this week. We do not have the drive anymore Got the new keys for it this morning from Deluxe. There were three for CCAP and they didn't say which one was really necessary, so I ingested all three. System says they ingested and complete. I look at my Content page and I now have two copies of the Feature, both of them locked. Look at the Keys page and I have no keys for the feature. After much attempting to load feature, load playlist, rebooting, etc. and talking with Deluxe, they sent a Key specifically for the creation date of the original drive for the feature. Problem solved, though I still have the "copy" of the feature on the Content page, which I'm not going to delete until after the encore show, just because I'm paranoid.
EDIT: Forgot to add the Keys were OV and VF versions. The Feature is OV the "Copy" is VF.
Has anybody run across something like this?
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