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This topic comprises 2 pages: 1 2
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Topic: Ultra Viewer Remote Software
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Steve Guttag
We forgot the crackers Gromit!!!
Posts: 12814
From: Annapolis, MD
Registered: Dec 1999
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posted 08-30-2018 09:18 PM
Yeah, it looks like they referenced Teamviewer on it.
Does it work on Android or iPad (as the device remoting in, not at the computer host)?
I'm not looking to replace Teamviewer...we are licensed commercially with it and there are no annual fees...only if you buy the next version or adopt their new subscription system (starting with version 13). We have opted not to since we haven't seen anything in 13 that would improve our use of it.
As Mark indicated, the value of Teamviewer (and like products) is that from any device (just about...I have it on my android phone, iPad, Windows 7 laptop, iMac and Windows PCs) I can support our theatres from just about anywhere, including planes, trains, automobiles and cruise ships (have done all). Whatever device is with me can be used and no special VPN need be set up as that is covered in-house with Teamviewer. It is also very thrifty on bandwidth despite the amount of detail and control one has.
I'm looking for a back up system since Teamviewer's server itself can/has gone down or gone partially down (I've seen groups of our clients go off line at the same time). I have used Logmein as a back up (not as good an interface but its graphic qualities are better) to ensure our customers are never out of reach.
Ultra Viewer or IMPCREMOTE would be more than sufficient (providing they run on the devices I use) as a backup to Teamviewer. And, in a backup, I wouldn't need it for more than one site at a time. Teamviewer, on the other hand, I could be on many sites at once. When I'm in an "update" cycle, I'll stage several theatres at once so I'm not waiting on updates.
Honestly, $49/month isn't a huge expense for the potential amount of use but again, our Teamviewer plan is perpetual. I don't know if you can still do that with version 13 since we opted out of it but one of the reasons we settled on Teamviewer over Logmein was the pricing plan was more suited to us. Once they get you on a recurring fee, they can jack up up to whatever they want unless there is a suitable alternative. Teamviewer is almost defacto now. Most of the vendors are willing to remote in on Teamviewer and most have a version of it themselves.
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Carsten Kurz
Film God
Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009
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posted 08-31-2018 06:04 PM
I was a big fan of Teamviewer once because of the multi-platform approach, but when they started to charge big money for every upgrade, with no new features (or, 'symbolic ones') other than being able to connect to more recent client versions (and abandoning compatibility with older ones for no technical reason), I stopped that nonsense and stayed on Teamviewer 7 and supply the working QS clients to my customers/remote locations myself.
Teamviewer went the Adobe way to make big money once users had grown comfortable with it.
The functionality is very good, but they want you to pay big money every year for the same functionality. And hey, even the basic commercial license was never cheap. Come on, it's neither WIN 10 nor Office 2017, it's just a remote control software.
It's good some competition is there.
- Carsten
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Steve Guttag
We forgot the crackers Gromit!!!
Posts: 12814
From: Annapolis, MD
Registered: Dec 1999
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posted 09-01-2018 05:51 AM
It all depends. I'd say, Teamviewer is about as important a program, if not more so, than any other we use. Our support service, Cardinal Care, relies on it heavily. As such, we are a commercial license holder for it.
As for token updates...some were more token than others. Being able to keep track of remote ins/ how long one was there, leaving a comment as to WHY one remoted in...etc. were valuable reporting tools and Teamviewer's original sales pitch was that you didn't have to buy the new version every year. If nothing improved (for you), stick with what you have. And, for commercial license holders, you get a customized version of Host and QS that you can link to customers so YOUR version what what they get so not version conflicts. So the fact that we are not on version 13 is a non-issue.
Note too, we don't use it like an IT support company would. There are features there, like OS updates that we defeat that an IT support company would value. We also don't use the VTC features of it either. So quite a bit of what they boast about on their feature updates doesn't apply. Though we have appreciated the faster file transfer speeds as well as the better drag-n-drop transfers.
Probably the biggest annoyance in the UI, for me, is that their tab for the TV window is in the lower-right corner and is right where a "down scroll arrow" is likely to be on a full screen. Yeah, you can move it (or could, I haven't tried lately) but still...Logmein put it on the top like a RDP.
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