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Author Topic: How can adjust time for doremi showwvault ? Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 11-11-2018 08:21 PM                     Hi everybody, Lasttime i get problem with time on server doremi showvault. The Time run fast 20 minutes, I try to adjust time but can't do it. Can't not syn with NTP. Everyone have any solution for adjust it, pls help me? Thanks.  |  IP: Logged Juan Jose Vazquez Film Handler Posts: 16 From: Queretaro, Queretaro, Mexico Registered: Jun 2018 posted 11-11-2018 09:44 PM                     had a similar case but my server was out of phase 9 minutes ahead. I had to request a license to be able to adjust the schedule correctly. I remember that the cause of this is apparently the dolphin card. regards Juan José  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 11-12-2018 04:49 AM                     You are only allowed to shift the secure clock by 6min in either direction per calender year on DCI compliant servers. If you start early enough and check your time around december of each year, you can slowly crawl to the correct time over a couple of years. If your current deviation is larger than that, and you absolutely must adjust it fully, you need to request a password/activation/license from your server manufacturer to be authorized for a one time adjustment of more than 6min. Try to set it back 6min for now, that should work. Usually, a secure clock deviation in that range is not critical for operations. If you want the show manager/displayed/schedule clock of you server to be correct, that can usually be set to any time. Just make sure it is not referenced from secure clock (which some systems are configured to). ShowManager clock may be set from a local or distant NTP server. - Carsten  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 11-13-2018 01:34 AM                     Hi Carsten, I have request the license to request adjust time but after adjust the time still wrong.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-13-2018 06:37 AM                     That is odd. I have used the time adjust DLMs several times without problems. I think these allow +/- 30 minutes? What happens when you change the time after ingesting the license?  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-13-2018 07:45 AM                        Not sure about the ShowVault/IMB, but certainly on an IMS2000 or 3000, the only way the DLM lets you change the time is via an NTP sync. If the server doesn't have an NTP server to sync to on the reboot, the DLM isn't going to help you.  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 11-14-2018 03:50 AM                     Hi Dave. The server Showvault/IMB, when I change the time after ingesting the license, the time still wrong after reboot. Hi Leo, I have set up NTP but it can't syn between Server and Computer.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-14-2018 06:54 AM                     I have not done this really recently, but I recall an error message when you try and change the secure time outside the 6 minute range or the extended range after a DLM is ingested. Do you see that? Can you see the DLM in license manager? Leo: The DCP2000 and Showvault servers can be manually adjusted once the DLM is active. Just revise it in control panel. I believe I've changed the time on an IMS but I'm not 100% certain.  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 11-19-2018 02:16 AM                     Thanks Dave, Lasttime the license was active, I can adjust 30 mins. Thanks.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 11-19-2018 04:18 AM                     So, everything is fixed now? Or do you still get the wrong time after a reboot?  |  IP: Logged Nguyen Jack Film Handler Posts: 93 From: Singapore Registered: Mar 2013 posted 11-19-2018 08:53 PM                     Hi Marcel, Everything fix now. Thanks  |  IP: Logged

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