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Author
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Topic: Linux x64 Communicator 5.12.0.0 installation bug
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Ioannis Syrogiannis
Expert Film Handler
Posts: 147
From: Reykjavík, Iceland
Registered: Jun 2005
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posted 12-19-2018 03:48 AM
No, as a matter of fact, I didn't. And that is because it seems like there is no software bug report procedure. Or maybe it's me that can't easily find it on mybarco portal release notes or manual. So, it didn't cross my mind. Now that you mention it, I will create some kind of ticket in their system, or send an e-mail and go from there.
It seems to me, though, that Barco prefers to de-centralize their responds to communication from outside the company. Even the sub-categories in their communication platform don't include reporting a bug. The category that comes more close to that, is "Technical questions".
So, my first thought was informing users. I'll let you know if there is a workaround that doesn't include installing more than one versions.
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Ioannis Syrogiannis
Expert Film Handler
Posts: 147
From: Reykjavík, Iceland
Registered: Jun 2005
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posted 12-19-2018 11:38 AM
@Steve I am registered, and I did create an eTicket. The route there, though, is lead by making conventions on subject sorting, as there is no bug report procedure or something similar.
@Leo Yes, NEC Communicator seems to work under WINE. Are you using the TI software and older digital processors’ (with no webUI) software the same way, or you have no need to? (I would be very reluctant about the serial connection of the setup program with a CP650 over WINE.)
Those were some of the reasons that I had a dual boot laptop in the field (Windows/Ubuntu). In another case, I couldn’t make the software for the USL VCC-102 work properly (the video part) even on a Virtual Machine. On a MacBook, I can only use it on the bootcamp Windows. I can go on with a case of a “wounded” Barco Cinema Controller and a USB connection (no stable IP to work) where the Communicator couldn’t read the precious, inadvertenly not-back-upped configuration files but over the windows version on a “real” Windows installation. The implementation of web user interfaces on newer devices does lead the way to a cross-platform using and configuring. But even in those cases things are still not rosy. (Remember the issues with the ssl certificates prerequisites of the browsers and the Sony 500 series or the Barco Alchemy servers?)
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