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Author Topic: Barco Communicator Software Issue Michael Harlow Expert Film Handler Posts: 170 From: Faversham, Kent, UK Registered: Jul 2002 posted 02-17-2019 11:21 AM                     Hi Recently installed Barco Communicator V4.01.04 to access our DP2k-19B I am logging in as service tech, but, the tab for maintenance / smart maintenance is missing What am I doing wrong? Sorry for basic question Thank you for any help  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 02-17-2019 12:25 PM                        You're using an ancient version of Communicator. The current one is 5.12. This could be causing the problem, especially if your projector has the current, or a nearly current, firmware bundle in it.  |  IP: Logged Michael Harlow Expert Film Handler Posts: 170 From: Faversham, Kent, UK Registered: Jul 2002 posted 02-17-2019 01:25 PM                     Hi Leo, Thanks, yes projector was updated in October last year. I'll have a look at the Barco website to see if I can get the current version. Thank you for your help Peter  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 02-17-2019 04:20 PM                        That's quite a mismatch. Your projector is probably on 2.5.57 or 2.7.76. The earliest version of Communicator I have is 5.2.1, and the date/time stamp on the installer file is June 20, 2016. I'm guessing that version 4.anything of Communicator is at least a year older than that. Therefore, potentially, you're looking at a 4-5 year difference between the projector's firmware and that version of Communicator, which could certainly cause weird behavior. You can register on MyBarco to download the current Communicator. I don't know if they let end users register or just dealers and techs who have done the Barco school, but it can't hurt to try.  |  IP: Logged Ioannis Syrogiannis Expert Film Handler Posts: 147 From: Reykjavík, Iceland Registered: Jun 2005 posted 02-17-2019 04:53 PM                     Just for the story of it, 5.0.12.0 says July 9th 2015 in mybarco and 4.07.09.00 seems to have been mid-March 2014 on my files. I wonder if there is somewhere in my archives an earlier version... and what I am keeping it for.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 02-17-2019 05:09 PM                        I've learned through trial, error, and shouted expletives, that keeping obsolete versions of software, firmware and drivers is well worth it. You may have a machine that is interacting OK with other machines, and stops doing so after an upgrade, so you want to roll back. Or you find a PC in the booth that is still running Windows XP, and the current version of whatever you're trying to install won't work with it. Or maybe support for an older projector was withdrawn from a more recent version of the communicator app (though I don't think Barco does this), etc. etc.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 02-17-2019 05:11 PM                     The oldest version of Barco Communicator (current style) I have is version 3.1 and I got that 2/2008 Version 4.0 shows it came out in 2/2010. Version 4.1.4 is...May 2010!!! (so yeah, you are WAY WAY out of date...Maintenance scheduled didn't exist then. The last I have of the version 4s was 4.9.14 (there were a few version 4.9s), March 2015 Version 5.0.13 showed itself 9/2015 We've walked our way up to 5.12, which is current as of this writing. Before these versions, there was DCine Communicator used on the Mark VII projectors (DP40, DP50) and, eventually the early series 1 projectors (DP90/DP100). For those I go back to 2.4. The last version I have was 2.7.2 ( forget the lowest version that works with a DP90/100 and the current version can work with a DP90/100, IF, the DP90/100 had the last version of software...so you needed to update on the old version before jumping off into the new version).  |  IP: Logged Michael Harlow Expert Film Handler Posts: 170 From: Faversham, Kent, UK Registered: Jul 2002 posted 02-18-2019 10:23 AM                     Hi All, Thank you ! Yes, I confused myself and downloaded the very old version. I have updated to 5.12 and all is now fine. Leo - MyBarco will not accept me as an end user, but luckily I managed to get the software from our service engineer here in the UK. Thank you all for your help  |  IP: Logged

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