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Topic: what happened here? barco lamp 6500w
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Randy Stankey
Film God
Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 05-13-2019 07:11 PM
quote: Ivan Franco How could that be possible?
this has never happened to me before, is the first time
One of the seals at the end(s) of the lamp have lost integrity and xenon gas has leaked out or air has leaked in or both.
If oxygen gets inside the lamp, the heat will make it react with the metals inside and create that smoky appearance all throughout.
This is a common mode of failure for high wattage xenon lamps.
If the lamp is still within its warranty period, carefully package it back up, fill out the warranty form that should have come inside the original carton and contact the manufacturer.
Save the failed lamp in case the manufacturer wants to inspect it. Sometimes, they want you to ship it back to them. Sometimes they just say, "Ok." I've had it happen both ways. But, in either case, you have to do exactly what the manufacturer asks in order to get credit for the warranty.
They will either credit you a portion of the price of a new lamp or they will send you a new lamp for free. It depends on the terms of the warranty. Usually it's a free lamp up to a certain number of hours then a percentage credit after that, up to the limit of the warranty, in which case you get nothing.
I agree with the others. Osram quality is fair-to-middling. Better to buy Ushio next time.
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Leo Enticknap
Film God
Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000
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posted 05-13-2019 09:21 PM
quote: Randy Stankey If the lamp is still within its warranty period, carefully package it back up, fill out the warranty form that should have come inside the original carton and contact the manufacturer.
Actually, you might be better off contacting the dealer from whom you bought the bulb. I don't know if Osram will accept returns directly, but we certainly handle customer returns in situations like this. Assuming it wasn't a bad bulb that was actually taken out by an MiT tech as part of a service contract (in which case we'll note all the information and handle the returns process directly), we ask the customer for the information that the bulb manufacturer requires, and then handle things from there.
Incidentally, I've noticed an uptick in premature Ushio failures recently - three since Christmas, including one over this last weekend, and an infant mortality (bulb refused to strike after about 60 hours). All of them affected 6kW or 6.5kW bulbs, but only one was smoked up.
That having been said, Ushio certainly deserve kudos for the bulb at a post house I recently replaced that had done 8,234 hours (warranty was to 2,400)! Staff turnover resulted in no-one paying attention to maintaining the projector for almost four years. They only called us in when it started to flicker to the point of being distracting. It was a 1.2kW bulb that was running close to its minimum current, so that helped it, but even so, going to well over three times warranty hours without smoking up or blowing up was quite impressive. It didn't look that bad when I took it out, either - a bit of anode pitting, but I've seen worse in bulbs that have done a quarter of the hours.
As for Osram, I haven't installed or used their digital bulbs in significant quantities. My experience of them in the film days is that their smaller ones were perfectly OK (1.6es and 2s), but that the bigger ones were a crap shoot.
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Randy Stankey
Film God
Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99
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posted 05-14-2019 08:59 PM
quote: Leo Enticknap Actually, you might be better off contacting the dealer from whom you bought the bulb.
Yes, you are right. It's probably better to call the dealer.
I was trying to be brief and assumed that {"dealer", "manufacturer"} was understood. My bad!
I was, once, called to a theater to look at a projector that had a dim picture and found this xenon lamp inside the lamphouse:
My best guess was that it was the original lamp from when the projector was installed. There were over 6,500 hours on the meter when I took it out.
Up, until Leo's 8,200 hr. lamp, this is the most over-used lamp I had ever seen.
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