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This topic comprises 2 pages: 1 2
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Topic: A Need for More Security
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Russ Kress
Expert Film Handler
Posts: 202
From: Charleston, WV, USA
Registered: May 2000
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posted 02-05-2001 08:33 PM
Charleston Police officers are allowed by the city to "moonlight" in uniform for private businesses.I use their services on occasion if I feel the content of a film will draw in the rowdys. It's a little expensive (when compared to floor staff wages), but I have never been questioned for hiring them. My boss calls it "an ounce of prevention". The question "Where was the theatre staff?" was a bit unfair. 90% of the staff were probably teenaged part-timers who were never expected, or trained, to act as security agents for the theatre. Our use of armed officers is rare and was never even considered for our run of "Valentine". I would hope that any lawsuit against Regal would charge that Regal had the ability to see the future and then failed to act. It was a tragedy that could have happened anywhere, in any type of business or on any playground. It's a shame, but that's just the way it is today. I can't see any fault on Regal's behalf. Russ
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Paul G. Thompson
The Weenie Man
Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000
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posted 02-05-2001 09:12 PM
Russ, it is my understanding that Regal uses managers who are much older than teen-agers. If a scuffle was starting, any floor employee should have noted that and called the manager immediately. Regal does not seem to believe in projectionists. They want the manager/operator concept. Chances are, the manager was in the booth or someplace else that made him "inaccessable" when he or she was needed the most, that being an emergency. In my last observation of a Cineplex theater in this area (in a mall) a security staff was available to stop something before it ever got started. They were specifically hired for that. And, the security personnel and managers were not young people, they were in their 20's and 30's. Security at this theater is very tight, and nobody ever complained about it.
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Paul G. Thompson
The Weenie Man
Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000
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posted 02-06-2001 12:17 PM
Sean, perhaps the theaters should take the responsibility of carding questionable ages. Many theaters do, in fact, card these individuals. We do in our small theater chain, and we have had positive feedback from some parents. Of course, we have received some flack, also. If the kids don't bring a note from their parents, we call the parents. Some of them had a cow when we asked them, and thanked us for being concerned. Obvoiusly, we have a good reputation in this area. As I have said before, if we don't take steps to police ourselves, the government eventually will do it for us. Personally, I am sick and tired of hearing the old phrase, "It is not my responsibility". That is a cheap cop-out.
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Paul G. Thompson
The Weenie Man
Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000
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posted 02-06-2001 12:31 PM
Frank, I certainly agree with you. This is another reason why I walked out on Regal. My standards are a little higher than theirs when it comes to dealing with patrons and how I treat the employees. Also, if I was to do it over again with Regal, I would do it exactly the same way, except I would walk out sooner.
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