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Author
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Topic: Pass Logs, How does everyone handle passes?
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Dave Williams
Wet nipple scene
Posts: 1836
From: Salt Lake City, UT, USA
Registered: Jan 2000
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posted 08-22-2001 08:00 AM
Here at our three theaters, we handle passes that come in in the following manner: we have the customer sign in on a pass log that requires that they give thier name, phone number, and signature, and reason that they got the pass in the first place. I feel this an intrusion and so do my customers. How do the rest of you handle passes, and what does the film companies actually require you to do? According to our owner, just what we do, but at other theaters I have been to, this is just not the case. We also have about a hundred thousand discount passes out there, and get about 500 per week back on average, it just isnt possible to get customers to do this and keep the line from getting over 200 feet long for a six plex movie theater. So please tell me what you do, and maybe even scan me a copy of your pass log so i can prove to our owner that we are crazy. Thanks Dave
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Jerry Chase
Phenomenal Film Handler
Posts: 1068
From: Margate, FL, USA
Registered: Nov 2000
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posted 08-22-2001 09:47 AM
I trust you mean discount tickets and not discount passes. If you have 500 discount passes coming in per week, expect a knock on your door from film company auditors.I don't have a copy a of a contract handy, but there is a limited percentage of passes allowed and a per-cap. Too many passes may result in an owner having to pay to let those freebies in. True pass control is not handled at the boxoffice except for redemption, but is limited at the origination point. Trip passes must have the reason written on the pass, and the passes have to have some sort of control number and security paper. Requiring a phone number will just make many people lie. If asked for my phone number, I provide the number of the garbage hauler, police department, or latest telemarketer. I've had too many telemarketers for one life. Here is a link to a pass log I designed. Passes for each show had to match the passes punched out by the computer. "Tax" passes were used to help avoid abuse by employee families. I think the "tax" went to the Jimmy Fund or some such.
http://www.theatresupport.com/images/Fpasslog.JPG Note the limited number of entry slots. This was on purpose as a signal to managers to keep the number of passes down. I had a form with more slots for larger theatres.
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