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Author
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Topic: Regal comment card responses
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Evans A Criswell
Phenomenal Film Handler
![](http://www.film-tech.com/ubbmembers/381.jpg)
Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000
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posted 11-30-2001 04:15 PM
I frequently use Regal's "comment card" feature on their WWW site at regalcinemas.com . I sometimes get email responses to some of them and the comment cards do get emailed to the theatre managers. It is important to give positive feedback as well as negative feedback, unlike many customers who only complain.This morning, I got a response back that I found humorous: quote:
November 29, 2001 Dear Ms. Criswell: We have received your comments regarding your visit to our River Oaks Cinema 8 location. I have forwarded your comments to the district manager for his review with and congratulations to the theatre manager. On behalf of Regal Cinemas, I would like to thank you for taking the time to let us know of your pleasant visit to our theatre. It is always a pleasure to hear from happy customers. I am sure the staff at our River Oaks Cinema 8 will be happy to receive a copy of your comments. Once again, I thank you for your time and consideration. We value your patronage and look forward to your next visit. Sincerely, Clint Roberts Customer Relations Associate Comment: Image and sound quality were both flawless. This theatre really shows how great 35mm film can look when presented well. The management and staff at this location are outstanding
First of all, this is the first one that I've noticed addressing me as "Ms. Criswell". I do have 28-inch hair, but how did they think that "Evans" was a female name? ![](http://www.film-tech.com/ubb/smile.gif) Second, look at the sentence "I have forwarded your comments to the district manager for his review with and congratulations to the theatre manager." This sentence has been in many responses I've received from Regal. It is obviously canned. To me, it appears ungrammatical. The "with and congratulations" wording seems very awkward (and wrong) to me. It must be in the "template letter" that the customer relations people use to build their letters. ![](http://www.film-tech.com/ubb/smile.gif) For those of you that work at Regal theatres, do you feel that all comment cards are sent back to you at your theatres? I wish Carmike had a similar feature devoted to comments about specific presentations. ------------------ Evans A Criswell Huntsville-Decatur Movie Theatre Information Site
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Jason Black
Phenomenal Film Handler
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Posts: 1723
From: Myrtle Beach, SC, USA
Registered: Nov 2000
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posted 12-01-2001 07:16 PM
Evans, While there is no actual "comment card" per say, you can always send in your response via the Carmike.com site. I do know that, for the most part, all comments via the sight (especially the unfavorable ones) are filtered down to the local theatre level.If I ever have any comments sent to me via any website, I reply personally to the sender, whether the original mail is a complaint or praise. Everyone deserves a reply, from the way I see things. ------------------ The early bird may get the worm, but the second mouse gets the cheese!
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Evans A Criswell
Phenomenal Film Handler
![](http://www.film-tech.com/ubbmembers/381.jpg)
Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000
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posted 12-04-2001 09:32 AM
Yes, it is a typo, but it is a typo that is going out in their messages to every response they give to positive comments. I've been seeing this one for a very long time, and even replied to one message telling them about the error long ago. Of course, although responding to their response does send email to the person that sent the response, they might filter them or not read them.In some of the older responses, email addresses for different people within the company showed up in the header, as well as the email address for the theatre. I wondered if I could send email to the address like Theatre#aaa#bbb@regalcinemas.com , where bbb is the theatre number and aaa is probably a region number. I never tried it. ------------------ Evans A Criswell Huntsville-Decatur Movie Theatre Information Site
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